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Skills

  • Community partner outreach
  • Business operations
  • Policy interpretation and compliance
  • Process improvement
  • Data entry and maintenance in HubSpot
  • Customer service
  • Customized intake protocol development
  • Conflict resolution and mediation
  • Confidential data handling
  • Team building

Work Experiences

  • Achieved results over one year.
  • Looked for industry trends on social media and through online sources.
  • Assisted social workers in developing, coordinating, and leading programs for people with initiative and standard concerns.
  • Spoke with framework and metric groups to increase community engagement and program outreach.
  • Achieved program goals.
  • Boosted new client referrals by 26%.
  • Achieved 25% faster case processing times.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Assisted clients facing immediate needs or risk.
  • Assisted in funding application processes.

Summaries

  • Intake Worker is a caring and skilled Intake Worker who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Boosted case closure efficiency by 65%.
  • Within Miscellaneous, senior Intake Worker and outstanding performer in quality assurance and data analysis.
  • Assisted 16 individuals in process rehabilitation.
  • Client-focused Intake Worker.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved error reduction through meticulous documentation checking.
  • Accomplished Intake Worker.
  • Boosted service enrollment accuracy by 15%.
  • Compassionate and solution-driven Intake Worker.

Accomplishments

  • Took initiative in organizing staff workshops on trauma-informed care, raising the proficiency of the team and reducing client escalations by 20%.
  • Established strong rapport with clients by providing empathetic support, leading to a 53% increase in satisfaction scores across feedback surveys.
  • Maintained strict adherence to consent and confidentiality protocols, reducing client concerns by 5% and ensuring compliance with procedure standards.
  • Utilized process automation tools to streamline documentation checks, reducing insurance claim denials by 74% across two years.
  • Documented and resolved procedure which led to method.
  • Leveraged client relationship management (CRM) tools to track and follow up with clients, maintaining an engagement rate of 51%.
  • Developed and maintained professional relationships with external partners, increasing referral rates by 51% over 2016.
  • Developed a comprehensive training module for incoming intake staff, resulting in an onboarding process that took several months less time and reduced turnover.
  • Designed and facilitated continuous training on confidentiality and consent standards, reinforcing legal compliance and decreasing reportable incidents by 53%.
  • Facilitated crisis intervention during critical client situations, leading to immediate stabilization in 8% of cases.

Affiliations

  • Case Management Society of America (CMSA)
  • Society of Women Engineers
  • Crisis Intervention Team (CIT) International
  • International Society for Traumatic Stress Studies (ISTSS)
  • Council on Social Work Education (CSWE)
  • Rotary International
  • United States International Council on Disability (USICD)
  • American Marketing Association
  • American Academy of Social Work and Social Welfare (AASWSW)
  • Society for the Advancement of Violence and Injury Research (SAVIR)

Certifications

  • Certified Human Services Professional (CHSP) – National Organization for Human Services
  • Conflict Resolution and Mediation Certification – process
  • Certified Housing Intake Specialist – framework
  • Certified in Eligibility Determination Procedures – process
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certification in Process Automation Tools for Human Services – standard
  • Data-Driven Decision Making in Human Services – process

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