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Skills

  • Organization
  • Cultural adaptation in translation work
  • Databook preparation
  • Facilitating multilingual vendor meetings
  • Proficiency in SAP
  • Cost reduction strategies for translation budgets
  • Glossary management for technical terminology
  • Fluency in standard, system
  • Advanced knowledge of CAT tools (ServiceNow)
  • Workflow coordination

Work Experiences

  • Provided contract development teams with training on proper responses and contract flexibility.
  • Created and edited template contracts with changes in the company's service lines or new developments.
  • Engineering change orders were completed, configured, and revised by me.
  • Led the development, development, and maintenance of multiple complex and high-priority contracts between the company and its business partners, vendors, and suppliers.
  • Devised and implemented a new process for approving design plans and engineering change requests in order to reduce cycle time.
  • Achieved a 36% improvement in customer engagement.
  • Assisted with inbound and outbound document processes, such as document sorting, logging, and work order creation.
  • Maintaining an orderly and clean control room aided in efficient document processing.
  • Created and maintained user accounts and ensured that documents were properly routed for approval and training.
  • Reproduced documents by printing them from electronic sources like email attachments, PDF files, and cloud storage.

Summaries

  • Expert Salesforce user with exceptional technical knowledge, communication skills, and a commitment to quality and accuracy.
  • Professional in document management with experience managing processes for master documentation and archives.
  • Seek to contribute 17 years of Miscellaneous experience and take on a challenging position dedicated to improving system operations and internal workflows.
  • Contracts with clients, vendor agreements, partnership agreements, and other related documents are reviewed.
  • Outstanding organizational and analytical skills, as well as meticulous attention to detail.
  • Document Control and Management Strategies are developed and implemented by a Document Processing Specialist.
  • Document Management Specialist with administrative support and other responsibilities.
  • Costs were consistently reduced while profits were increased.
  • Multitasks effectively and manages shifting priorities.
  • Document Control Specialist with experience storing, managing, and maintaining company and project documents with accuracy and quality in mind.

Accomplishments

  • Collaborated with marketing teams to localize product descriptions and increase relevancy in 17 target markets, improving conversion rates by 60% %.
  • Drafted project guidelines for translators, resulting in a 60% reduction in translation timeline for client projects.
  • Collaborated with global clients to customize translation needs, resulting in 53% increase in localized content accuracy and relevance.
  • Ensured consistent communication between clients and translators, reducing errors and improving delivered accuracy by 70%.
  • Facilitated cross-border communication across 17 time zones, ensuring seamless collaboration between teams and punctual project delivery.
  • Supervised the translation of marketing materials for 4 campaigns, enhancing brand consistency and user reception across regions.
  • Facilitated the translation of 12 technical manuals, resulting in quicker onboarding processes for international partners.
  • Managed translation services budgets, keeping spending within 64% of target range without compromising project quality.
  • Successfully localized product content across Raleigh, growing user base by 84%.
  • Devised strategies to enhance internal understanding of translation services, increasing usage of translation services by 57% across departments.

Affiliations

  • European Language Industry Association (ELIA)
  • Member of the Translators Partnership Program for Brightline
  • Chartered Institute of Linguists (CIOL)
  • Association for Computing Machinery
  • Rotary International
  • Multilingual Computing Networking Group attendee
  • Society for Technical Communication (STC)
  • ProZ.com Professional Network
  • Speaker at Localization Unconference 2016
  • Localization World Conference attendee

Certifications

  • Global Communication Specialist Certification Northwind
  • Certificate in Machine Translation Post-Editing Brightline
  • Certified Multilingual Vendor Manager Brightline
  • Certified Localization Project Manager (Localization Institute)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Multilingual Project Leadership Certification Vantage
  • Certified Translation Coordinator Vantage
  • Certificate in Intercultural Communication category

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