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Skills

  • Conference planning
  • Excellent planner and coordinator
  • Payroll and budgeting
  • Mail distribution
  • Contract agreement preparation
  • High volume mailroom equipment
  • Excellent communication skills
  • 5 WPM typing speed
  • Employee timesheet processing
  • Office management

Work Experiences

  • Organized, opened, and routed incoming mail and deliveries to assist Mailroom Supervisors and Mailroom Supervisors in responding quickly to business and customer needs.
  • Diagnosed machine problems, such as paper jams, and performed routine maintenance.
  • Kept track of current employees and informed them of internal opportunities.
  • Upsold postal services such as tracking and insurance.
  • Assisted customers by carrying oversized packages into their homes.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Was in charge of scheduling, managing reservations, and sending confirmations for conference calls.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Booked tickets and made travel arrangements for the staff, including flights, hotel rooms, and ground transportation.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as quality assurance and stakeholder engagement.
  • Mailroom Supervisor is a skilled Mailroom Supervisor who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • Successful in resolving issues with delivery, mail theft, and lost or damaged mail in a diplomatic manner.
  • 18 years of experience in general office procedures, stakeholder engagement and team leadership.
  • Professional with a knack for ordering mailroom supplies and making sure mail is delivered on time.
  • Reliable Program Support Assistant seeking to apply 2 years of budget management and project management experience to the Mailroom Supervisor position.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Workday and HubSpot experts.
  • Stakeholder engagement and quality assurance are examples of areas of expertise.

Accomplishments

  • Training: Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Recommended
  • Process Improvement: Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Coordinated
  • Advised
  • Assisted
  • Documented
  • Reporting : Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Responded

Affiliations

  • United States Postal Service (USPS) Workshops or Seminars
  • International Warehouse Logistics Association (IWLA)
  • American Society of Safety Professionals
  • National Postal Forum (NPF) Membership
  • Workplace Safety and Risk Mitigation for Mail Operations certification
  • Institute of Supply Chain Management (ISM) - Member
  • Facilities Management Professional (FMP) Credential
  • Certificate in Digital Transformation in Mailroom Operations
  • Mail and Distribution Services Association (MDSA)
  • Association of Information Technology Professionals

Certifications

  • Mail Systems Management Association (MSMA) Certified Mail Manager (CMM)
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Continuous Improvement Certification from Kaizen Institute
  • First Aid/CPR Certified
  • Certified Mail and Handling Specialist (CMHS) by National Association of Office and Mail Managers (NAOMM)
  • Certified Autonomous Package Tracking Expert (CAPTE)
  • Certified Public Accountant (CPA)
  • Certified Warehouse Logistics Professional from the American Public University (APU)
  • Salesforce

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