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Skills

  • Persuasive negotiator
  • Fluent in Portuguese
  • Customer support and follow-up strategies
  • Pipeline management
  • Sales expertise
  • Consultative sales strategies
  • Cold calling
  • Database management
  • Market trend analysis
  • Customized sales presentations

Work Experiences

  • Analyzed sales data from Jira CRM.
  • Converted an average of 16 leads into paying customers per three years.
  • Assisted in implementing a new CRM system.
  • Exceeded my annual sales quota by 5% in 2017.
  • Boosted close rate for incoming leads by 40%.
  • Kept up to date on all products that were available.
  • Based campaigns on customer behavior.
  • Built and maintained relationships with key stakeholders at Austin, leading to a 81% increase in customer retention over standard.
  • Emphasized product features based on customer needs analysis.
  • Assisted in identifying new business opportunities.

Summaries

  • German is a second language for me, and I'm eager to help Miscellaneous customers.
  • To consistently exceed sales goals, he relies on strong product knowledge and personable communication skills.
  • Strong ability to adapt to new situations and environments.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Salesforce expertise.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • High-achieving Inside Sales Assistant with a proven track record in sales and extensive Miscellaneous knowledge.
  • Relationship builder, communicator, and multitasker extraordinaire.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Oversee standard territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.

Accomplishments

  • Managed multi-year sales deals from intelligence gathering through negotiation, closing high-value contracts valued over $15.
  • Enhanced pricing models in collaboration with sales leadership, leading to more competitive customer offers and an acquisition increase of 16%.
  • Negotiated pricing agreements with key vendors for Asana, improving terms and increasing sales conversion by 73%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly updated and managed the sales team's CRM system to ensure accurate tracking of leads, proposals, and contracts, improving overall efficiency and client follow-up.
  • Identified and pursued new business opportunities in underutilized markets, resulting in a 29% increase in client acquisition across those segments.
  • Transformed low-performing sales team to top producing group in less than one year, bringing in $7 in revenue.
  • Improved onboarding processes for new sales team members, reducing ramp-up time by 4 days and increasing early-stage productivity.
  • Collaborated with operations to adjust inventory forecast based on sales trends, improving product availability and minimizing backorders by 46%.
  • Tracked and reported key performance indicators (KPIs) to sales management, highlighting areas of improvement and opportunities for growth.

Affiliations

  • American Medical Informatics Association
  • HubSpot Sales Software Certification
  • Certified Professional Sales Person (CPSP) Program
  • Certified Inside Sales Professional (CISP)
  • Certified Sales Leadership Professional (CSLP) Credential
  • Association of Information Technology Professionals
  • International Institute of Professional Sales (IIPS)
  • National Association of Social Workers
  • Salesforce Partner Community Membership
  • Society of Marketing Professional Services (SMPS)

Certifications

  • Customer Success Manager Certification
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • CRM Foundations Certification by LinkedIn Learning
  • Challenger Sales Model Training
  • Sandler Sales Training Certification
  • Professional Selling Skills (PSS) Certification
  • Leadership in Sales Strategy Certification by Vantage

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