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Skills

  • Market research
  • Negotiation
  • Contractor coordination
  • Problem resolution
  • Digital claims processing tools
  • Team Leadership
  • Problem-solving
  • Initiative equipment
  • Dispute resolution
  • Financial Analytics

Work Experiences

  • Acted as a lead adjuster.
  • Analyzed policy language to determine appropriate coverage and advised customers on proper documentation, helping avoid denial escalations.
  • Achieved resolution below budget.
  • Answered 15 calls per several months to help customers with their questions and concerns.
  • Achieved Top Performer in 2019 for outstanding claims management performance, handling 8 property damage claims worth a total of $15.
  • Provided strategic assistance to homeowners and homebuyers in the Atlanta metro area who were looking to buy or sell residential properties.
  • Achieved 17% accuracy.
  • Drafted contracts for purchases, sales, and program workers for home repairs before move-ins and final steps.
  • Claims worth a total of $2.
  • Was in charge of over 8 weekly home sales, collaborating with buyers, sellers, and banks to ensure smooth sales transactions and happy customers.

Summaries

  • Achieved a 43% reduction in overall claim cycle time.
  • Aligned processing with policy terms and state regulations.
  • Collaborated cross-functionally with underwriting and legal teams.
  • Costs were consistently reduced while profits were increased.
  • Closed 11 claims weekly.
  • Achieved cost-effective settlements.
  • Inside Property Adjuster who is well-organized and knows a lot about process property sales and mortgage coordination.
  • Achieved team-wide efficiency improvements of 30%.
  • Known for closing sales quickly and ensuring the satisfaction of both buyers and sellers.
  • Closed 8 claims ahead of schedule.

Accomplishments

  • Prioritized urgent property damage assessments post-disaster, filing verified claims within one year to expedite relief efforts.
  • Actively resolved customer escalations related to claims, thereby improving retention rates by 17% over 6 months.
  • Collaborated with team of 12 in the development of process.
  • Frequently recognized by upper management for exceeding customer satisfaction benchmarks by 85%.
  • Assisted with complex coverage interpretations, improving claim resolution accuracy by 43%, mitigating potential legal risks for the company.
  • Negotiated settlements with policyholders and legal representatives, saving the company $16 annually on average settlement costs.
  • Facilitated cross-department training for integration of new claims management software, which improved overall team effectiveness by 47%.
  • Surpassed monthly performance targets by closing 9 claims ahead of deadline, abridging payout periods for customers.
  • Acted as the lead adjuster on arson and intentional damage cases, recovering up to $18 in fraudulent claims.
  • Collaborated closely with contractors and appraisers to ensure fair and accurate valuations in 18 property claims.

Affiliations

  • National Association of Mutual Insurance Companies (NAMIC)
  • Project Management Institute
  • International Association of Claims Professionals (IACP)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Association of Information Technology Professionals
  • Insurance Institute of America (IIA)
  • International Association of Administrative Professionals
  • Certified Fraud Examiners (CFE) Membership
  • Society of Insurance Trainers and Educators (SITE)
  • American Society of Safety Professionals

Certifications

  • Simplifya Certification for Property Adjusters
  • Certified Professional in Fraud Identification (CPFI)
  • Advanced Claims Practitioner Certification (ACPC)
  • Flood Adjuster Certification (FEMA)
  • Apple Certified Associate (ACA)
  • Claim Leadership Development Program Certification
  • National Association of Independent Insurance Adjusters (NAIIA) Membership
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)

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