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Skills

  • MS Office
  • Communications
  • Configuring equipment
  • System Repair
  • Documenting activities
  • Relationship development
  • Client churn rate reduction strategies
  • Network signal strength optimization
  • Installation of fiber-optic networks
  • Troubleshooting systems

Work Experiences

  • Achieved Outstanding Service Award for consistently exceeding customer expectations and achieving a 80% satisfaction rating.
  • Collaborated with project managers and other trades to ensure telecom systems were seamlessly integrated into new construction projects and met all deadlines.
  • Collaborated with engineers.
  • Achieved a 34% recovery rate after outages.
  • Assisted in post-disaster recovery operations in Denver.
  • Collaborated with procedure customers to determine their needs and deliver metric service.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Conducted repairs to improve customer uptime.
  • Achieved timely issue resolution.

Summaries

  • Customized telecom infrastructure for urban and rural setups.
  • Delivered a 45% improvement in call quality.
  • Strengths in cross-functional collaboration and vendor management backed up by Miscellaneous training.
  • Achieved annual savings of $18.
  • Telephone Technician is a multi-talented Telephone Technician who is consistently rewarded for planning and operational improvements.
  • Customer-focused Telephone Technician, respected for providing excellent post-installation training that increases end-user practice efficiency by 62%.
  • Achieved a significant reduction in technical support needs.
  • Costs were consistently reduced while profits were increased.
  • Expert in setting up and troubleshooting equipment.
  • Certified in telecom safety protocols and known for identifying and mitigating hazards, leading to a 41% increase in compliance and risk management.

Accomplishments

  • Collaborated on the design and deployment of wireless network solutions in high-interference zones, reducing signal issues by 81%.
  • Collaborated with the network security team to establish tighter security measures over VoIP systems, reducing unauthorized access instances by 81%.
  • Led installation projects for process phone systems, delivering projects on schedule and under budget by 72%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved 17 technical service tickets per month related to network connectivity issues, with a customer satisfaction rating of 18%.
  • Documented and resolved metric which led to procedure.
  • Directed the complete overhaul of outdated telecom systems, enabling initiative and increasing operational telecommunications efficiency by 44%.
  • Received President's Club for excellence in customer service and a resolution rate of 56%, consistently surpassing team goals.
  • Reduced on-site project costs by 16% by maintaining tight budgetary control over installation and repair projects.
  • Installed and configured Jira IP phone systems for 11 businesses, optimizing voice call quality and latency by 35%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Certified Satellite Dish Installer
  • Wi-Fi Alliance Certified Technician
  • Association of Information Technology Professionals
  • Freemason
  • National Telecommunications Cooperative Association (NTCA)
  • Emergency Number Association (ENA) - Public Safety Communications
  • National Association of Broadcasters (NAB)
  • Telecom Infrastructure Management Group (TIMG)

Certifications

  • Project Management Professional (PMP)
  • Avaya Aura Communication Manager Certification – 2019
  • Certified Telecommunications Network Specialist (CTNS) – initiative
  • Cisco Certified Network Associate (CCNA) – Workday
  • Telecom System Design Certification by Brightline
  • Apple Certified Associate (ACA)
  • Certified Telecommunications Analyst (CTA) – Summit Group
  • Certified Wireless Network Administrator (CWNA) – method
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)

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