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Skills

  • Gamification project implementation
  • Collaborative LMS content updates
  • Learning analytics and performance tracking
  • Cross-team project collaboration
  • Course structure auditing
  • Program equipment
  • Enrollment settings auditing
  • Software testing
  • Content creation time minimization
  • First Aid/CPR

Work Experiences

  • Achieved a 18% improvement in course completion rates.
  • Automated manual content assignment processes.
  • Improved system security and performance with proactive changes like system and standard.
  • Planned and implemented program system hardware and software upgrades, which resulted in system.
  • Looked for industry trends on social media and through online sources.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Kept a flexible schedule and responded to emergencies after hours and on weekends.
  • Achieved results over 2019.
  • Boosted course interaction and engagement by 16%.
  • Collaborated with internal stakeholders.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted satisfaction by 57%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated closely with IT to maintain system health.
  • Achieved minimal downtime during the migration.
  • Achieved timely rollouts of new learning technologies.
  • Achieved up to 16% reduction in course access time.
  • Costs were consistently reduced while profits were increased.
  • System Administrator with expertise in performance optimization and technical improvements, as well as cost-effective decision-making and usability.
  • Achieved key milestones 14 weeks ahead of schedule.

Accomplishments

  • Engineered LMS workflow optimizations that improved large-scale course distribution to over 2 users within one year.
  • Facilitated the integration of third-party modules into the LMS platform, enabling a wider variety of courses and learning paths for 12 employees.
  • Introduced role-based learning pathways that resulted in a 57% improvement in training compliance across 14 employees.
  • Resolved product issue through consumer testing.
  • Debugged and resolved critical system outages, improving system availability to 25% without affecting scheduled training.
  • Executed automated data backup schedule within the LMS, ensuring zero downtime and reducing risks associated with course content loss.
  • Monitored and optimized server uptime for LMS environments, ensuring 61% availability even during company-wide training events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with IT department to deploy SSO integration, reducing daily login issues by 19% and improving the overall user experience.
  • Reduced troubleshooting resolution time from 8 days to 11 hours through improvements to self-service support documentation.

Affiliations

  • Active member of the Online Learning Consortium (OLC), enhancing knowledge of online course development.
  • American Marketing Association
  • Active membership in the Society for Learning Analytics Research (SOLAR) to enhance knowledge on course effectiveness tracking.
  • Certified Learning Facilitator through process, with specialization in LMS integration.
  • Society of Women Engineers
  • Contributor to the EduInnovation Forum, presenting on LMS migration strategies.
  • Affiliated with the Society for Human Resource Management (SHRM) to advance skills in LMS-based employee training.
  • Member of Moodle Users Group (MUG), collaborating with peers on open-source LMS solutions.
  • Completed a workshop from EDUCAUSE on IT and LMS infrastructure.
  • Member of the eLearning Guild, a resource for online learning professionals.

Certifications

  • Google Certified Professional Cloud Architect
  • Certified LMS Integration Expert — QuickBooks, Vantage
  • Certified Professional in Learning Management Systems (CPLMS) — Cedar Works, 2021
  • Certified Learning Architect — Jira (CLA), 2022
  • CompTIA A+ Technician
  • Gamification Design Certification — Jira, 2024
  • CompTIA Security+
  • Instructional Design Certificate (ID) — Lakeside Partners, Seattle, 2023
  • Learning Strategy Specialist Certification — Miscellaneous, 2019
  • Certified Technology Specialist: Education (CTS-E) — 2015

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