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Skills

  • Project organization
  • LMS feature training for administrators
  • Regulatory compliance
  • Collaborative LMS content updates
  • Problem resolution
  • Cross-team project collaboration
  • Data sync time optimization
  • Change management in LMS systems
  • Product development
  • Budgets

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved procedure% uptime for 2017.
  • Achieved an 56% increase in course completion.
  • Collaborated with internal stakeholders to design and implement program, increasing organizational efficiency by 75%.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Transported Salesforce to the past year customer locations.
  • Boosted engagement by 43%.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Collaborated with program customers to determine their needs and deliver procedure service.

Summaries

  • As an LMS Administrator, I introduced gamified course content across 6 learning modules, increasing engagement by 37% and significantly boosting user interaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Boosted integration efficiency.
  • Achieved key milestones 14 weeks ahead of schedule.
  • Collaborated closely with IT to maintain system health, achieving an impressive process% uptime throughout 2024, minimizing disruptions to the learning experience.
  • As an LMS Administrator, I have prioritized collaboration with department heads to build advanced reporting dashboards, reducing manual reporting time by 16%.
  • In large-scale distributed network environments, certified in Scrum Master and Scrum Master for 9 years.
  • Boosted learner satisfaction by 55% across the platform.
  • Costs were consistently reduced while profits were increased.
  • System Administrator with 13 years of experience in the field of information technology.

Accomplishments

  • Collaborated with IT department to deploy SSO integration, reducing daily login issues by 19% and improving the overall user experience.
  • Documented and resolved procedure which led to program.
  • Supported an eLearning initiative that achieved Innovation Award, contributing to company-wide recognition for excellence in training and development.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated the integration of third-party modules into the LMS platform, enabling a wider variety of courses and learning paths for 12 employees.
  • Partnered with HR to align LMS functionality with overall organizational goals, enhancing talent development and learner outcomes.
  • Resolved product issue through consumer testing.
  • Analyzed learning activity data across 4 employees, creating insight reports that led to a 30% increase in user retention.
  • Collaborated with subject matter experts to curate and upload interactive video tutorials, which increased course completion rates by 73%.
  • Implemented API-based integrations for Asana, aligning the LMS with external platforms to extend functionality for over 4 users.

Affiliations

  • Active Certification in Google Classroom Advanced Features, used in conjunction with LMS systems.
  • Member of the Cloud Computing User Group, focusing on the migration of LMS systems to cloud-based platforms.
  • Completed the EduTech Organization’s LMS Administrator Training Course in 2016.
  • Affiliated with the Society for Human Resource Management (SHRM) to advance skills in LMS-based employee training.
  • Certified Learning Facilitator through process, with specialization in LMS integration.
  • Member of the AECT – Association for Educational Communications & Technology, staying current on instructional technology trends.
  • Enrolled in Coursera’s LMS Data Analytics course to improve reporting methodologies.
  • Completed a workshop from EDUCAUSE on IT and LMS infrastructure.
  • Member of the eLearning Guild, a resource for online learning professionals.
  • Participated in the Canvas LMS Community Forum contributing to discussions on LMS troubleshooting.

Certifications

  • Advanced Learning Analytics Specialist — Tableau, 2016
  • Certified Content Management Professional (CCMP) — Brightline, 2023
  • Learning Strategy Specialist Certification — Miscellaneous, 2019
  • User Experience Design for Learning (UXDL) Certification — Power BI
  • Apple Certified Associate (ACA)
  • Certified Data Analyst for Education (CDAE) — metric, Microsoft Excel, 2017
  • CompTIA Network+
  • Microsoft Certified Trainer (MCT) — Summit Group, 2016
  • Certified Public Accountant
  • Learning Experience Designer Certification (LXD) — Lakeside Partners, 2016

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