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Skills

  • Advanced Typing and Data Input
  • Training program development
  • Budgets
  • Conflict resolution with patients
  • Initiative coding understanding
  • Customer service
  • Insurance verification and authorization
  • Relationship development
  • Compliance and audit preparation
  • Organization

Work Experiences

  • Achieved Top Performer for outstanding patient service.
  • Conducted detailed insurance verification, reducing claim rejections by 40% through accurate pre-checks.
  • Collaborated with the IT department.
  • Assessed insurance coverage details and eligibility for patients, reducing claim rejection rates by 47% within 18 months.
  • Achieved a 32% improvement in first-contact resolution rates.
  • Completed the audit without discrepancies.
  • Used ServiceNow to make appointments.
  • Collaborated with nursing and administrative staff.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 61% satisfaction rate.

Summaries

  • Achieved a 20% improvement in data entry.
  • Patient Service Representative with 17 years of healthcare experience.
  • Adept at enhancing data integrity and compliance.
  • Strengths in workflow optimization and data analysis backed up by Mental Health training.
  • Achieved 74% improvement in patient intake accuracy.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Within Mental Health, senior Patient Intake Specialist and outstanding performer in performance reporting and risk assessment.
  • Spanish is a second language for me.
  • Accomplished Patient Intake Specialist specializing in onboarding, training, and development of personalized intake protocols, resulting in 58% better patient satisfaction.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.

Accomplishments

  • Played a key role in securing $4 in funding towards IT infrastructure improvements in patient data systems.
  • Collaborated with physicians to fast-track high-priority patient admissions, reducing manual data entry touchpoints by 22%.
  • Resolved 14 of customer service escalations regarding patient data issues via conflict resolution techniques, maintaining 65% customer retention.
  • Reduced intake processing time by 39% through consistent tracking and timely resolution of bottlenecks.
  • Worked closely with healthcare teams to ensure proper medical history reviews, reducing intake follow-up inquiries by 34%.
  • Developed and documented an onboarding process for new staff, reducing proficiency lag from 17 weeks to 4 days.
  • Trained 10 of intake team members on secure handling procedures for collecting patient information, resulting in zero data breaches for three years.
  • Handled intake for over 4 patients daily, juggling multiple cases while maintaining accuracy and superior bedside manner.
  • Partnered with nursing and administrative teams to create an efficient cross-departmental intake system, cutting patient onboarding time by 19%.
  • Led project to standardize patient information gathering, improving data accuracy by 84% and reducing errors by 20%.

Affiliations

  • Freemason
  • Project Management Institute (PMI) – Healthcare Chapter
  • Health Policy & Administration (HPA) Section, American Public Health Association
  • Certification Commission for Healthcare Interpreters (CCHI)
  • Healthcare Financial Management Association (HFMA)
  • American Medical Informatics Association
  • Jaycees
  • Association of Healthcare Administrative Professionals (AHCAP)
  • American Nurses Association (ANA), Patient Care Services Affiliate
  • American Society for Quality (ASQ) Healthcare Division

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Revenue Cycle Specialist (RCS) Certification by system
  • Certified Specialist in Managed Care (CSMC) by metric
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified Insurance and Coding Specialist (CICS) by Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Access Associate (CHAA) by NAHAM

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