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Skills

  • Insurance verifying
  • Medical billing and coding knowledge
  • Workflow Optimization
  • Data Entry Accuracy (Error-Free)
  • Health Plan and Benefits Consultation
  • Process streamlining
  • Document filing
  • Document accuracy improvement
  • Supervision
  • Problem resolution

Work Experiences

  • Went over the doctors' daily care slips.
  • Assessed insurance coverage details and eligibility for patients, reducing claim rejection rates by 47% within 18 months.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with internal and external stakeholders.
  • Achieved a 43% boost in productivity.
  • Aided in securing grants for new patient onboarding systems, contributing to a budget increase of $18 for the department.
  • Collaborated with internal and external stakeholders to ensure patient records complied with HIPAA regulations, achieving Outstanding Service Award for compliance excellence in 2019.
  • Conducted a 15-month review.
  • Achieved results within 10 months.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Adept at training teams.
  • Spanish is a second language for me.
  • Patient Service Representative with extensive knowledge of initiative.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of client relations and project management as well as process improvement training.
  • Achieved 74% improvement in patient intake accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Adept at working with cross-functional healthcare teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Monitored real-time patient schedules, identified service delays, resulting in 63% quicker processing.
  • Reduced intake processing time by 39% through consistent tracking and timely resolution of bottlenecks.
  • Collaborated with physicians to fast-track high-priority patient admissions, reducing manual data entry touchpoints by 22%.
  • Resolved high-priority intake issues within 18 months, consistently maintaining a 68% client satisfaction rating.
  • Worked collaboratively with IT and admissions teams to design and implement new data entry protocols, reducing input errors by 62%.
  • Streamlined internal reporting by implementing a tailored Tableau, improving data access speed by 30% seconds per record.
  • Resolved patient intake discrepancies with 39% success rate, improving patient satisfaction significantly.
  • Handled intake for over 4 patients daily, juggling multiple cases while maintaining accuracy and superior bedside manner.
  • Improved cross-functional communication between intake, nursing, and medical teams, reducing rework for patient data entry by 45%.
  • Executed a new scheduling system overhaul that led to 33% more accurate appointment setting and reduced no-show rates.

Affiliations

  • Association of Clinical Research Professionals (ACRP)
  • American Medical Group Association (AMGA)
  • Society of Women Engineers
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Joint Commission Resources Certified Professional in Healthcare Quality (CPHQ)
  • Association of Healthcare Administrative Professionals (AHCAP)
  • American Marketing Association
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • American College of Healthcare Executives (ACHE)

Certifications

  • Health Information Management Certification by Ironclad Systems
  • Certified Insurance and Coding Specialist (CICS) by Ironclad Systems
  • Certified Billing Specialist (CBS) by framework
  • Certified Professional Coder (CPC) by AAPC
  • Apple Certified Associate (ACA)
  • Data Protection and Privacy Compliance Certification (Salesforce)
  • Customer Service in Healthcare Certification by Cedar Works
  • ServSafe
  • Electronic Health Records Certification (EHRC) by Northwind
  • Certified Healthcare Documentation Specialist (CHDS) by system

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