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Skills

  • Territory Sales Experience
  • Excellent communication
  • CRM
  • Excel in initiative
  • Pet charting information
  • CRM Systems
  • Financial records and processing
  • Contract auditing
  • Receiving support
  • Heavy lifting

Work Experiences

  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Facilitated procedure orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Averaged 15 new customers per month, generating 12% of the team's revenue using the category approach.
  • Entered information about customer interactions into Microsoft Excel to track requests, document problems, and keep track of solutions provided.
  • Ensure that customers and internal departments are properly communicated with.
  • Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
  • Entered customer interaction details into Adobe Creative Suite to track requests, document problems, and record solutions offered.

Summaries

  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Customer service specialist with over 15 years of experience resolving account and service issues for Miscellaneous clients.
  • Customer Service Representative with 9 years of retail experience in fast-paced, team-oriented environments.
  • Dedicated to meeting and exceeding system objectives through effective communication and program abilities.
  • Customer Care Assistant is a service-oriented Customer Care Assistant with unrivaled customer service, task prioritization, and time management skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated Customer Care Assistant with experience managing large-scale projects, including budgeting and administration.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 5 years.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Great phone skills and framework talents have a proven track record of increasing productivity and customer satisfaction.

Accomplishments

  • Developed
  • Streamlined
  • Trained
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Created
  • Developed personalized email marketing templates based on customer interactions, improving follow-up conversion rates by 53%.
  • Collaborated with cross-functional teams to resolve high-priority cases, leading to a 45% improvement in first-call resolution rates.
  • Managed
  • Initiated
  • Collaborated with team of 18 in the development of procedure.

Affiliations

  • Certified Customer Success Manager (CCSM) Program
  • Toastmasters
  • Professional Association for Customer Engagement (PACE)
  • Service Quality Institute (SQI)
  • American Society of Safety Professionals
  • Member, High-Tech Customer Service Alliance
  • National Retail Federation (NRF), Customer Care Specialization
  • Customer Success Leadership Network (CSLN)
  • Engage Customer, Certified Member
  • Women in Customer Service & Support (WICSS)

Certifications

  • ServSafe
  • Advanced Problem-Solving Certification in Customer Care Ironclad Systems
  • Data Analysis for Customer Behavior Certification QuickBooks
  • Project Management Professional (PMP)
  • Customer Retention Strategy Certification category
  • Multilingual Customer Service Certification
  • First Aid/CPR Certified
  • Fraud Prevention Training in Customer Care Lakeside Partners
  • Language Proficiency Certification – Portuguese - Harbor & Co.
  • Google Certified Professional Cloud Architect

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