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Skills

  • Territory Sales Experience
  • Computer literate
  • Client-focused
  • Receiving support
  • Order fulfillment
  • Weekly Payroll
  • Multi-line phone talent
  • Bilingual in Mandarin
  • Medical terminology knowledge
  • Product ordering

Work Experiences

  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
  • Provided ongoing guest service, which included Microsoft Excel recommendations.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
  • Was quick to respond to potential customers' questions and requests.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Collaborated with vendors to plan more than 5 daily pickups and weekly deliveries.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

Summaries

  • Great phone skills and framework talents have a proven track record of increasing productivity and customer satisfaction.
  • Customer Service Representative with 9 years of retail experience in fast-paced, team-oriented environments.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Dedicated to meeting and exceeding system objectives through effective communication and program abilities.
  • Motivated Customer Care Assistant with experience managing large-scale projects, including budgeting and administration.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Among his accomplishments is the creation of a standard app for use in the category industry.
  • Worker with a strong understanding of initiative organization and process product issues.

Accomplishments

  • Guided
  • Streamlined
  • Collaborated with team of 18 in the development of procedure.
  • Created
  • Resolved product issue through consumer testing.
  • Monitored
  • Collaborated with cross-functional teams to resolve high-priority cases, leading to a 45% improvement in first-call resolution rates.
  • Created a detailed training program for handling billing and transaction discrepancies, reducing escalations by 16% in 18 months.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Resolved

Affiliations

  • Virtual Customer Assistant Professionals Network
  • American Society for Quality (ASQ)
  • Service Operations Academy
  • Customer Success Association (CSA)
  • Customer Success Leadership Network (CSLN)
  • Member, High-Tech Customer Service Alliance
  • Customer Obsessed Network
  • American Medical Informatics Association
  • Society of Consumer Affairs Professionals (SOCAP)
  • Customer Service Professionals Network (CSPN)

Certifications

  • Crisis Communication Management Certification
  • Customer Feedback and Analytics Certification Asana
  • Apple Certified Associate (ACA)
  • Certified Workforce Optimization Professional (CWOP)
  • Foundational CRM Training, Tableau Cedar Works
  • Effective Complaint Escalation Strategies Training
  • Project Management Professional (PMP)
  • Certified Technical Support Specialist (CTSS) process
  • Certified Help Desk Specialist (CHDS) standard
  • Certified Support Professional (CSP), Harbor & Co.

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