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Skills

  • Patient medication counseling for high-tolerance drugs
  • Drug inventory management
  • Quality review processes
  • Patient refill rate improvement
  • Medication dispensing and immunizing
  • Drug delivery mechanisms
  • Medicare and Medicaid process
  • Pharmacy operations management
  • Customer service, education, and counseling
  • Patient safety and medication error reduction

Work Experiences

  • Administered vaccines for 6 patients.
  • Achieved a seamless medication administration process.
  • Implemented vendor management and quality assurance to protect financial and patient data and reduce the risk of data breaches.
  • Conducted quarterly compliance audits, identifying and resolving discrepancies that reduced medication errors by $11 within the pharmacy.
  • Conducted quarterly compliance audits.
  • Gave immunizations and met with patients for medication consultations, effectively raising pharmacy's health-care awareness.
  • Adhered to treatment protocols.
  • Designed and executed custom medication management programs, resulting in a 35% increase in patient adherence across Austin.
  • Delivered educational seminars to healthcare teams, resulting in a 48% improvement in collaborative treatment plans across multiservice lines.
  • Collaborated with healthcare providers.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Administered vaccines to over 11 patients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative and customer-focused, with a track record of collaborating with multi-disciplinary teams to discuss medications and drug interactions.
  • Adhered to industry waste control standards.
  • Outpatient Pharmacist In Charge is a multi-talented Outpatient Pharmacist In Charge who is consistently rewarded for planning and operational improvements.
  • Informs patients about medication side effects, contraindications, and benefits.
  • Skilled at working with others on a team to expedite urgent requests while maintaining an unwavering commitment to safety, accuracy, and confidentiality.
  • Adept at leading operational improvements.
  • Boosted customer loyalty.

Accomplishments

  • Trained staff in new pharmacy software (Workday), leading to a 36% improvement in workflow efficiency and reduced errors.
  • Implemented a comprehensive vaccine administration tracking system, enhancing compliance with process guidelines and reducing reporting errors by 27%.
  • Trained pharmacy technicians on complex specialty drug dispensing, enhancing team proficiency and reducing error rates by 79%.
  • Wrote and revised patient education materials, simplifying complex medical information and improving patient understanding by 69%.
  • Directed the pharmacy’s transition to a new software system (Asana), achieving a 52% increase in operational efficiency and prescription accuracy.
  • Optimized formulary management, resulting in enhanced cost-effectiveness and $15 in annual savings through aligned therapy protocols.
  • Coordinated the safe delivery of ServiceNow therapies to 8 patients, resulting in 22% increased patient satisfaction levels.
  • Reduced medication dispensing errors by 33% through implementation of standardized EHR workflows, resulting in improved patient outcomes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a reconciliation process for returned medications, resulting in $13 in recovered costs over 2019 period.

Affiliations

  • Lions Club
  • Toastmasters
  • Society of Human Resource Management
  • Academy of Managed Care Pharmacy (AMCP) - Contributor to discussions on medication adherence and optimization in managed care systems.
  • University Pharmacy Alumni Association - Regularly participated in mentorship programs aimed at fostering the next generation of outpatient pharmacy leaders.
  • Pharmacy Leadership & Education Institute (PLEI) - Attended leadership development seminars focusing on team management in high-volume outpatient pharmacy environments.
  • Pharmacy Quality Alliance (PQA) - Collaborated on quality improvement initiatives targeting medication error reduction and patient safety.
  • Project Management Institute
  • Community Drug Safety Coalition - Contributed to patient education campaigns focused on the safe use of high-risk medications in outpatient care.
  • National Pharmaceutical Association (NPhA) - Dedicated to supporting underserved communities by participating in health outreach initiatives.

Certifications

  • Certified Pharmacist in Disease Management (CPDM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Dispensing and Procurement Specialist Certification
  • Certified Diabetes Educator (CDE)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Medication Therapy Management (APhA)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician

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