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Skills

  • Cloud infrastructure integration and monitoring
  • RFI Scanners
  • Software deployment
  • Fault isolation
  • Deployment and migration of new technologies
  • Data visualization for network health reporting
  • Cross-functional collaboration with Security and DevOps teams
  • Administrative support
  • Organization
  • Implementation of disaster recovery protocols

Work Experiences

  • Troubleshot and resolved issues with peripheral devices like printers and copiers for end users.
  • Achieved a 16% faster mean time to recovery (MTTR).
  • Kept my method knowledge up to date by doing client relations and cross-functional collaboration.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Conducted performance reviews for 15 employees.
  • Finished metric of project, which resulted in category.
  • Management recognized me for providing outstanding customer service.
  • Achieved success in 2019.
  • Set up, repaired, and improved network operations by installing wiring, cabling, and devices.
  • Learned stakeholder engagement and cross-functional collaboration to help with office needs.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved a 52% improvement in system performance metrics.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Capable of configuring, troubleshooting, and optimizing peripheral devices.
  • Strong technical skills and experience in process improvement.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Communicative and team-oriented, with HubSpot expertise.
  • Trained in installing network components, adding new lines, and configuring components.
  • Achieved 12% reduction in customer service disruptions.

Accomplishments

  • Supervised a team of 11 NOC engineers in a 24/7 operations environment, ensuring 55% SLA compliance over a period of 6 months.
  • Enabled real-time network traffic monitoring through deployment of Jira, allowing faster identification and resolution of high-priority incidents.
  • Streamlined incident response procedures by integrating automated alert correlation tools, reducing false positives by 56%.
  • Played a key role in achieving PMP, maintaining compliance with network security standards and minimizing audit findings by 25%.
  • Automated procedure using Tableau, saving 18 man-hours per month while improving efficiency in tracking performance metrics.
  • Analyzed service impacts and initiated proactive measures that reduced customer-visible incidents by 33% in the past year.
  • Delivered comprehensive network performance reporting with KPIs, facilitating executive-level decision-making and leading to a 69% reduction in corrective actions.
  • Managed a 7 network expansion project that resulted in a 15% increase in performance capacity while maintaining zero critical service interruptions.
  • Collaborated with cross-functional teams to deploy new network infrastructure without disruption, resulting in a 25% increase in throughput.
  • Developed real-time automated alerts for anomaly detection, reducing manual monitoring efforts by 15 hours per week while boosting response times.

Affiliations

  • Affiliation, Uptime Institute - Attended educational workshops on improving data center operations and best practices for high availability environments.
  • Member, Association for Computing Machinery (ACM) - Active participant in discussions around network performance optimization and emerging technologies.
  • Affiliate, The Open Group Architecture Framework (TOGAF) - Studying network architecture methodologies to support future network scalability initiatives.
  • Active Certification, Project Management Professional (PMP) - Developed leadership and project management skills to oversee large-scale network migration and upgrade projects.
  • Certification, CompTIA Network+ - Completed extensive network training courses with a focus on enhancing network uptime and reliability in large-scale systems.
  • Workshop Attendee, Global Information Assurance Certification (GIAC) Network Incident Response 2017 - Trained in best practices for swiftly managing and mitigating network incidents.
  • Member, Telecommunications Certification Organization (TCO) - Participated in sessions aimed at improving quality benchmarks in network service provisions.
  • Member, Institute of Electrical and Electronics Engineers (IEEE) - Contributed to forums on network architecture improvements and capacity planning strategies.
  • Workshop Attendee, NOC Incident Management Workshop 2024 - Explored critical incident handling approaches and cross-functional crisis communication strategies.
  • Member, Linux Foundation - Active participation in open-source community and discussions related to network management in Linux architecture.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CCIE Routing & Switching Certification
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Security Manager (CISM)
  • Certified Network Defense Architect (CNDA)
  • Certified Information Systems Auditor (CISA)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Aruba Certified Mobility Professional (ACMP)

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