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Skills

  • Customer service
  • Conflict resolution and mediation
  • Business operations
  • Problem resolution
  • Advanced Pouring Techniques
  • Scheduling
  • Beverage Cost Management
  • Data-driven decision making
  • Budgets
  • Bar operations management

Work Experiences

  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class metric results.
  • Increased productivity by 5% while lowering staffing and operational costs.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Implemented cutting-edge programs, such as the procedure program, to boost employee retention and reduce turnover.
  • Organized 18 months leadership workshops to teach team members about productivity best practices.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Worked with assistant managers to open and close the program office, as well as handle large transactions and inventory management.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.

Summaries

  • Bar Operations Manager who is meticulous and has 8 years of initiative experience.
  • Dedicated to providing excellent system services and efficient conflict resolution.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Expert in program industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Known for leading process employees to complete system tasks and for success in standard industries.
  • Customer-focused General Manager with 9 years of experience who is committed to expanding client relations and workflow optimization.
  • Veteran Bar Operations Manager with exceptional risk assessment and budget management abilities.
  • Composed persona with a strong sense of motivation.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Facilitated a successful launch event for a new cocktail menu, resulting in a 58% growth in foot traffic during the first several months.
  • Played a key role in the bar’s branding overhaul, which contributed to a 58% increase in local market recognition.
  • Solidified relationships with loyal customers through targeted VIP programs, increasing repeat business by 58% over 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Selected as a regional trainer for new hires, enhancing onboarding processes by reducing ramp-up time by 18 months.
  • Achieved 59% increase in bar revenue by introducing optimized happy hour specials and up-selling techniques.
  • Collaborated with marketing to promote events, leading to 72% increase in bookings for private parties and events.
  • Developed and enforced health and safety protocols, resulting in zero Lost Time Incidents (LTI) over 6 months of operation.
  • Led a comprehensive inventory review, reducing waste by 25% through optimized ordering and stock rotation methods.
  • Completed an advanced CPA, enhancing expertise in alcohol safety protocols and compliance.

Affiliations

  • Jaycees
  • United States Bartenders’ Guild (USBG)
  • Association for Supply Chain Management (APICS)
  • National Restaurant Association
  • Cicerone Certification Program
  • Nightclub & Bar Media Group
  • Rotary International
  • Institute of Hospitality
  • Lions Club
  • American Marketing Association

Certifications

  • Human Resources Management Certification - Ironclad Systems
  • Hospitality Revenue Management Certification – Northwind
  • Project Management Professional (PMP)
  • ServSafe Alcohol Certification
  • Lean Six Sigma Green Belt 2016
  • First Aid/CPR and AED Certification - Beacon Labs
  • POS Systems Certification Asana
  • Apple Certified Associate (ACA)
  • Liquidity by Bevinco® Certified Auditor
  • SHRM Certified Professional (SHRM-CP)

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