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Skills

  • Compliance documentation preparation
  • Reporting familiarity
  • Team leadership and development
  • Interpersonal communication
  • Pipeline management
  • Cross-selling strategy implementation
  • Client financial advisory
  • Team building
  • Process improvement
  • Cash flow management advisory

Work Experiences

  • Designed and launched a small business financial wellness program, resulting in an Outstanding Service Award for excellence in community engagement.
  • Assessed referral success rate.
  • Achieved results in 6 months.
  • Contributed to a $9 increase in total balance sheets.
  • Collaborated with underwriting and credit teams to fast-track loan applications, reducing processing time by 12 days.
  • Boosted follow-up efficiency by 80%.
  • Championed a financial literacy initiative.
  • Created financial projections for new and existing clients.
  • Reviewed more than 17 financial statements per the past year.
  • Analyzed local market trends.

Summaries

  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Achieved a 28% increase in targeted small business loan opportunities.
  • Small Business Certified Banker is a poised and professional Small Business Certified Banker who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • Boosted client satisfaction by 73%.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With over 14 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Versatile Small Business Certified Banker with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Miscellaneous where talents in stakeholder engagement and workflow optimization will be valuable.
  • Senior Branch Manager with 7 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Meet bank and customer service standards on a regular basis.

Accomplishments

  • Created a framework for loan closing procedures, improving loan processing speed by 19% and reducing follow-up queries.
  • Managed multiple loan products, including equipment financing and working capital loans, with an approval rate above 83%.
  • Negotiated favorable loan terms for 7 small business clients, improving profitability while maintaining client satisfaction.
  • Resolved product issue through consumer testing.
  • Secured PMP within three years, driving compliance with regulatory standards in small business lending practices.
  • Developed financial marketing materials that increased customer engagement by 78% for seasonal product promotions.
  • Reduced loan default rates by 81% year-over-year by implementing a comprehensive risk management and client assessment protocol.
  • Established a peer coaching program that shared best practices for securities and investment strategies, enhancing team sales performance.
  • Improved customer satisfaction scores by 20% points through personalized financial consultations and needs-based product matching.
  • Collaborated with team of 14 in the development of framework.

Affiliations

  • Risk Management Association (RMA)
  • Association of Information Technology Professionals
  • Toastmasters
  • Local Economic Development Organizations
  • National Small Business Association (NSBA)
  • Project Management Institute
  • Institute of Certified Bankers (ICB) – Certification Holder
  • Association of Certified Fraud Examiners (ACFE) – Banking Fraud Focus
  • Independent Community Bankers of America (ICBA)
  • Commercial Finance Association (CFA)

Certifications

  • Financial Modeling & Valuation Analyst (FMVA) - Corporate Finance Institute
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • Project Management Professional (PMP)
  • Certified Commercial Portfolio Manager (CCPM) - program
  • Certified Management Accountant (CMA) - Institute of Management Accountants
  • Small Business Credit Analysis Certification - process
  • Certified Commercial Loan Officer (CCLO) - Harbor & Co.
  • Commercial Lending Certification - American Bankers Association (ABA)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician

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