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Skills

  • Operational improvement
  • Contract negotiation and loan terms
  • Team building
  • Cash handling expertise
  • Standard equipment
  • Financial literacy program development
  • Staff management
  • Sales professional
  • Revenue generation
  • Creditworthiness analysis

Work Experiences

  • Assessed referral success rate.
  • Achieved targets through targeted outreach.
  • Used positive motivational techniques to engage employees in business processes.
  • Collaborated with community development organizations to fund 11 small businesses, expanding local economic growth.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Achieved a 80% annual increase in referrals.
  • Analyzed local market trends.
  • Championed a financial literacy initiative.
  • Achieved cost reduction over 2022.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Small Business Certified Banker is a poised and professional Small Business Certified Banker who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Achieved net growth of $17.
  • Adept at fostering relationships with local businesses.
  • Excellent abilities in reporting, record-keeping, and relationship-building.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified Small Business Banker with over 16 years of experience in financial advisory and loan origination, recognized for boosting client satisfaction by 59% through tailored financial solutions.
  • Award-winning Small Business Banker.
  • Certified Small Business Banker.

Accomplishments

  • Monitored market trends to anticipate product demand, leading to a 49% increase in cross-sell rates for value-added products.
  • Improved customer satisfaction scores by 20% points through personalized financial consultations and needs-based product matching.
  • Resolved product issue through consumer testing.
  • Collaborated with regional teams to develop targeted financial products that addressed the specific needs of local business clients, increasing market share.
  • Negotiated favorable loan terms for 7 small business clients, improving profitability while maintaining client satisfaction.
  • Supervised the disbursement of $2 in commercial lending funds, contributing directly to small business expansion in the Columbus market.
  • Successfully underwrote 2 small business loans, resulting in a cumulative growth of $4 in net revenue.
  • Increased customer acquisition by 44% by implementing a tailored financial solution for small business clients.
  • Implemented new financial tracking measures for loan portfolios, reducing reporting errors by 68% and ensuring timely loan servicing.
  • Established a peer coaching program that shared best practices for securities and investment strategies, enhancing team sales performance.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Small Business Association (NSBA)
  • National Community Reinvestment Coalition (NCRC)
  • American Society of Safety Professionals
  • B Corporation Certification Program – Small Business Consultant
  • Electronic Transactions Association (ETA)
  • Association of Credit Professionals (ACP)
  • National Association of Development Companies (NADCO)
  • Risk Management Association (RMA)
  • American Marketing Association

Certifications

  • Financial Modeling & Valuation Analyst (FMVA) - Corporate Finance Institute
  • Executive Certificate in Small Business Banking - procedure
  • Certified Credit Executive (CCE) – system
  • Small Business Credit Analysis Certification - process
  • Certified Financial Marketing Professional (CFMP) - initiative
  • Certified Business Broker (CBB) - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Commercial Loan Officer (CCLO) - Harbor & Co.
  • Certified Management Accountant (CMA) - Institute of Management Accountants
  • Small Business Financial Specialist (SBFS) - framework

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