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Skills

  • Cross-border market penetration
  • Budgeting
  • Corporate governance expertise
  • Vendor relationship management
  • Employee engagement improvement
  • Team management
  • Cost-saving vendor negotiations
  • MS Office
  • Operational improvement
  • Supervision

Work Experiences

  • Achieved results within two years.
  • Oversaw technological advancements in order to reduce waste and business bottlenecks.
  • Delivered results over several months.
  • Created and executed high-impact leadership development programs for mid-management, resulting in an internal promotion rate of 33% over 18 months.
  • Used SEO strategies to create and launch marketing campaigns like method, procedure, and metric packages.
  • Achieved results in under one year.
  • Developed a new customer retention strategy.
  • Collaborated with the board of directors.
  • Collaborated with R&D for the development of ServiceNow.
  • Championed diversity and inclusion initiatives.

Summaries

  • Successful Transitional Chief Operating Officer with 4 years of progressive Miscellaneous experience.
  • Transitional Chief Operating Officer with 11 years of experience in Miscellaneous who is detail-oriented.
  • Dedicated executive with 11 years of Miscellaneous experience.
  • Accomplished results within several months.
  • Applied systems across Portland.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • By effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures, the network is expanded.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Developed leadership training programs that elevated team engagement scores by 29%, resulting in a 60% increase in department output.
  • Negotiated multi-million dollar vendor agreements with 6 global suppliers, achieving a 30% reduction in procurement costs.
  • Implemented strategic cost control measures, reducing operating expenses by 40% over several months without compromising service quality.
  • Integrated new technologies and automation systems that reduced overhead costs by $14 and improved overall operational productivity by 59%
  • Developed a vendor performance management system that achieved 66% improvement in supplier compliance and reduced late fees by $17.
  • Documented and resolved initiative which led to process.
  • Developed market expansion strategy that increased customer base by 48% in the Midwest, contributing to 6 in new revenue.
  • Designed and implemented an employee retention program that improved retention rates by 63% and saved $17 in hiring costs.
  • Introduced a continuous improvement program that increased output by 18% while reducing operating expenses by $10 annually.
  • Led efforts to improve data-driven decision making within marketing, resulting in a 52% better forecast accuracy and faster reporting times.

Affiliations

  • Association for Computing Machinery
  • Women in Operations Leadership Network (WOLN)
  • Association for Supply Chain Management (APICS)
  • Fellow, American College of Healthcare Executives (FACHE)
  • Project Management Institute
  • Toastmasters
  • Member of the International Operations Management Association (IOMA)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Graduate, framework at Summit Group

Certifications

  • Certified Business Transformation Architect
  • SAP ERP Integration & Business Process Certification
  • Chief Operating Officer (COO) Executive Program Certification
  • Certified Public Accountant (CPA)
  • ServSafe
  • Advanced Leadership Development for Executives
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • ISO 45001 Lead Implementer Certification
  • Operational Excellence in Supply Chain Management Certification
  • Cisco Certified Network Associate (CCNA)

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