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Skills

  • Database administration
  • Appointment scheduling optimization
  • Budgets
  • Communications
  • Customer satisfaction improvement
  • Relationship development
  • Staff management
  • Collaboration with clinical teams
  • Policy and procedure modification
  • Compliance with healthcare regulations such as standard

Work Experiences

  • Assisted in annual budgeting processes.
  • Achieved increase in repeat visits within 2020.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Assisted in annual budgeting processes by compiling cost analysis reports for equipment procurement, identifying savings potentials of $6.
  • Assisted practice management with integrating standard, streamlining internal processes and reduce expenses by $15 monthly.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Analyzed billing performance metrics.
  • Gathered and analyzed administrative cost data in order to prepare the past year budgets for corporate management.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Healthcare administrative office management, related regulatory guidelines, and performance reporting certified Six Sigma and Practice Administrator Intern.
  • Achieved a projected repeat visit increase by 18% in 2019.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Professional in office management and administration with 10 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Strengths in vendor management and quality assurance backed up by Healthcare training.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Identified bottlenecks in current administrative procedures, leading to a 68% improvement in processing time.
  • Analyzed budget reports and identified cost-saving opportunities, cutting operational expenses by $10 over the past year.
  • Processed payroll for 3 healthcare employees, ensuring full compliance with wage regulations and resolving discrepancies within two years.
  • Monitored inventory levels and reduced stock shortages through vendor relationship management, saving $10 annually in procurement costs.
  • Optimized patient scheduling by implementing new software, reducing appointment lag times by 60%.
  • Analyzed payroll discrepancies and implemented corrective actions, saving 16 in potential penalties and back payments.
  • Assisted in responding to patient queries, achieving a 57% increase in first-contact resolution within two years.
  • Developed tracking systems for medical records storage, reducing errors and retrieval time by 77%.
  • Coordinated scheduling and staffing optimization, resulting in a 44% reduction in overtime costs for finance.
  • Led front-desk staff training programs, improving patient satisfaction scores by 52% within 6 months.

Affiliations

  • Project Management Institute
  • National Association of Healthcare Revenue Integrity (NAHRI)
  • Certified Medical Manager (CMM) – 2020
  • Medical Group Management Association (MGMA)
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Freemason
  • Healthcare Compliance Association (HCCA)
  • American College of Healthcare Executives (ACHE)
  • American Academy of Procedural Coders (AAPC)

Certifications

  • Epic Healthcare Software Certification category - Harbor & Co. 2020
  • Certified Healthcare Technology Specialist (CHTS) - AHIMA 2022
  • Medical Office Administrative Certification (MOAC) - Ironclad Systems 2019
  • Healthcare Financial Management Association (HFMA) Certified Healthcare Financial Professional (CHFP)
  • Certified Professional Coder (CPC) - AAPC 2024
  • Certified in the Governance of Enterprise IT (CGEIT) - ISACA 2024
  • Fellow of the American College of Medical Practice Executives (FACMPE) Ironclad Systems 2015
  • Certified Specialist Business Intelligence (CSBI) - Healthcare Financial Management Association 2024
  • Project Management Professional (PMP)
  • ServSafe

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