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Skills

  • Money handling abilities
  • Debt consolidation planning
  • Warehousing functions
  • POS systems expert
  • Sales expertise
  • Retail materials management
  • Budget forecasting and analysis
  • Client debt reduction tracking
  • Client follow-up systems
  • Debt service cost minimization

Work Experiences

  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Ensure that customers and internal departments are properly communicated with.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Acquired 18 new customers, resulting in 8% revenue for the team.
  • Used a POS system to itemize and total the purchases of 16 customers.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Was in charge of high-volume paperwork and worked with the system department to resolve billing and shipping issues.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.

Summaries

  • Consumer Counselor is a multi-talented Consumer Counselor who is consistently rewarded for planning and operational improvements.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Consumer Counselor with 14 years of successful budget management and workflow optimization experience.
  • Motivated to keep customers happy and contribute to the company's success.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer service specialist with over 18 years of experience resolving account and service issues for Miscellaneous clients.
  • Offering 13 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate framework systems is one of my specialties.
  • Consumer Counselor proactive with experience in providing support and resolving customer complaints.
  • Hardworking Consumer Counselor with 6 years of telecommuting experience meeting customer needs.

Accomplishments

  • Resolved product issue through consumer testing.
  • Facilitated financial literacy programs for retirees, instructing 18 clients on high-risk spending habits and ways to safeguard savings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 15 junior counselors in customer service best practices, ensuring more effective consumer communication and support.
  • Documented and resolved standard which led to framework.
  • Reduced client’s total debt repayment timeline by an average of 6 months through renegotiation of B2B lender contracts.
  • Designed a monthly financial newsletter focused on debt avoidance, growing subscription by 23% and providing actionable insights.
  • Provided guidance on bankruptcy recovery, helping clients rebuild credit and access new financial opportunities within the past year.
  • Managed the transition to digital financial advising tools, increasing efficiency by 33% and improving client access to resources.
  • Liaised with local financial institutions to build partnerships that increased access to community-specific financial counseling programs.

Affiliations

  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Lions Club
  • Consumer Rights Champion Certification - Consumer Rights Organization
  • Association of Information Technology Professionals
  • Rotary International
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • International Association of Professional Debt Arbitrators (IAPDA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Consumer Fraud Prevention Specialist (CFPS) - Ironclad Systems
  • CompTIA Network+
  • Certified Bankruptcy Specialist (CBS) - method
  • Certified Credit Risk Analyst (CCRA) - Global Academy of Finance and Management
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Divorce Financial Analyst (CDFA) – Institute for Divorce Financial Analysts
  • Certified Debt Negotiation Specialist (CDNS) - American Credit Counselors Association
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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