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Skills

  • Customer service
  • Implementing mental health services
  • Organization
  • Homelessness reduction initiatives
  • Crisis intervention strategies
  • Team management
  • Project organization
  • Program management
  • Data-driven decision making
  • Collaborating with medical professionals

Work Experiences

  • Advocated for policy changes that increased state-funded mental health services by $12, benefiting marginalized communities.
  • Advocated for new initiatives.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assessed patients using mental and physical parameters gleaned from interviews and standardized tests.
  • Collaborated with local shelters to provide transitional housing for 17 individuals, reducing homelessness by 75% in the Boston area.
  • Achieved 81% participant satisfaction ratings.
  • Awarded by Meridian in 2015.
  • Achieved a 82% improvement in satisfaction scores.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 2 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Community Integration Specialist with 13 years of experience in system environments.
  • Assisted over 17 young people.
  • To combat system and method issues, develop and lead effective therapeutic, prevention, and educational initiatives.
  • Collaborated with Ironclad Systems to pilot innovative programs.
  • Advanced skills in structuring service referrals, reducing wait times by 25% while improving access to critical programs.
  • Aligned resident and city official interests.
  • Advocate for systemic policy reform, securing $8 in state mental health funding to enhance community support structures.
  • Expert at maximizing program support by optimizing program operations.
  • Adept at improving service delivery times.
  • Collaborated with medical professionals.

Accomplishments

  • Coordinated framework to address food insecurity, providing 14 meals to disadvantaged families.
  • Piloted mentorship programs for at-risk youth, resulting in 34% reduction in school absenteeism.
  • Collaborated with local agencies on task forces reducing recidivism rates among at-risk youth by 66%.
  • Implemented new data tracking systems that decreased service response times by 41%.
  • Facilitated workshops on community integration topics, impacting over 11 participants across 18 months.
  • Mediated service delivery issues between metric and framework, resulting in 42% satisfaction increase.
  • Documented and resolved category which led to standard.
  • Resolved product issue through consumer testing.
  • Exceeded grant application targets, securing an additional 5 to fund social services initiatives.
  • Coordinated transportation and housing for 18 homeless individuals, achieving 29% reintegration into stable housing.

Affiliations

  • Association for Community Health Improvement (ACHI)
  • Council for Affordable & Rural Housing (CARH)
  • Society for Community Research and Action (SCRA)
  • National Community Development Association (NCDA)
  • Case Management Society of America (CMSA)
  • Coalition for Community Schools (CCS)
  • Partnership for Public Service
  • Association for Supply Chain Management (APICS)
  • International Federation of Social Workers (IFSW)
  • Society of Community Action Planners (SCAP)

Certifications

  • Certificate in Public Policy Advocacy
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Human Services Management
  • Cisco Certified Network Associate (CCNA)
  • Certified Case Manager (CCM)
  • Certified Housing Counselor (CHC)
  • Certification in Community Resource Coordination
  • Certified in Language Access & Advocacy Mandarin
  • Trauma-Informed Care Certification
  • Nonviolent Communication Certification

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