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Skills

  • Process improvement
  • Product testing
  • Communications
  • Budgets
  • Process implementation
  • Business operations
  • Coaching and mentoring
  • Public speaking
  • Analytical problem solver
  • Report writing

Work Experiences

  • Achieved $6 in additional revenue.
  • Double-checked the data's accuracy and integrity.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 10% reduction in overtime.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Entered data into the SAP system, including payments, account information, and call logs.
  • Accomplished within the past year.
  • Initiative helped me achieve $156,000.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Reduced customer service complaints by 8% by devising new methods of resolution.

Summaries

  • Design and development of successful framework embedded software applications in the past.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Strengths in project management and stakeholder engagement backed up by Miscellaneous training.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Customer-focused and forward-thinking Sales Manager with over 15 years of experience building long-term relationships and partnerships, retaining top customers, and increasing profit margins.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Focused Sales Manager with a track record of managing profitable revenue streams and identifying areas for improvement.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Successful Sales Manager with 16 years of experience in promoting and selling Adobe Creative Suite.

Accomplishments

  • Secured exclusive channel agreements with key distributors, growing market share by 17% in the the Midwest within 2019.
  • Increased channel forecast accuracy by 72% through improved data analytics and reporting, leading to better inventory management and fewer stockouts by 13%.
  • Designed and delivered product seminars to 9 distributors, increasing product knowledge and driving 68% growth in sell-through rates.
  • Reduced channel conflict and enhanced partner synergy by 61% through partner alignment initiatives and cross-collaborative programs.
  • Resolved product issue through consumer testing.
  • Increased sales 7% over 18 months.
  • Implemented a new channel partner loyalty program that yielded a 72% increase in recurring revenue and bolstered partner retention.
  • Trained and certified over 3 partner sales teams through PMP, improving product sales by 60% within one year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Refined the go-to-market partner strategy, driving $17 revenue lift, and boosting partner satisfaction scores by 25%.

Affiliations

  • International Sales Management Professionals
  • American Society of Safety Professionals
  • Toastmasters
  • Association of Information Technology Professionals
  • American Marketing Association
  • International Distribution Solutions Network
  • Lions Club
  • Channel Sales Network Leaders Council
  • National Association of Social Workers
  • Technology Channel Sales & Marketing Association

Certifications

  • Certified Channel Sales Professional (CCSP) - Northwind
  • Certified Strategic Channel Management Professional - 2016
  • HubSpot Sales Software Certification
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Professional Certified Marketer (PCM) - American Marketing Association
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Value Selling Professional – ValueSelling Associates
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

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