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Skills

  • Technical aptitude
  • Goal-oriented
  • Team management
  • Customer service-oriented
  • Data entry
  • Upselling techniques
  • POS systems knowledge
  • Outstanding interpersonal skills
  • Plexis software
  • Accurate money handling

Work Experiences

  • Won
  • Solved
  • Kept up with market and product trends to effectively answer customer questions.
  • Sought advice.
  • Helped customers by unloading trucks, stocking shelves, and carrying merchandise out onto the floor.
  • Invented
  • Was in charge of all day-to-day operations at 10 store locations.
  • Completed an average of 17 transactions in a timely manner each day.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept track of everything.

Summaries

  • Motivated Loss Prevention Associate with a background in retail, fashion merchandising and customer service support.
  • Dependable
  • Focused on customer service
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Fluent in both English and Spanish.
  • Loss Prevention Associate is articulate and driven to succeed.
  • Customer service, retail operations, and merchandising functions are managed and strengthened by a skilled framework professional.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Implemented improved cash handling procedures, reducing cash discrepancies by 65% and accelerating shift-end reconciliation times.
  • Documented and resolved category which led to standard.
  • Collaborated with law enforcement to successfully apprehend 5 repeat offenders, leading to a 20% reduction in external theft over several months.
  • Developed and led workshop sessions on loss prevention best practices, improving team awareness and reducing company-wide theft by 52%.
  • Enhanced security protocols for high-theft merchandise, decreasing loss incidents by 75% over a two years span.
  • Enhanced merchandise handling procedures, ensuring high-risk items were properly secured, which led to a 75% reduction in inventory losses.
  • Investigated and resolved 14 employee-related theft cases through collaboration with HR and surveillance monitoring.
  • Assisted with the recovery of 56% of missing stock after conducting a full-store physical inventory audit involving QuickBooks.
  • Spearheaded cross-departmental collaboration to scrutinize purchase returns, reducing fraudulent return activity by 19%.
  • Instrumental in updating security alarm response procedures, which resulted in a 71% reduction in store downtime post-incident.

Affiliations

  • American Society of Safety Professionals
  • Volunteer member for the Online Fraud Prevention Community Forum
  • Certified in Business Continuity Planning (BCP) with category
  • Trained in Advanced Interview Techniques via Wicklander Zulawski (WZ) Certification
  • Membership with Loss Prevention Magazine (LPM)
  • International Council of Nurses
  • Member of the Crisis Prevention Institute (CPI)
  • Jaycees
  • Association for Computing Machinery
  • National Retail Federation (NRF) Loss Prevention Advisory Council

Certifications

  • First Aid/CPR Certified
  • Salesforce
  • Behavioral Analysis in Retail Certification - Wicklander-Zulawski & Associates
  • ServSafe
  • Investigative Interviewing Skills Training - Reid Technique
  • Apple Certified Associate (ACA)
  • Emergency Response Planning Certification - Atlanta
  • Cisco Certified Network Associate (CCNA)
  • Retail Investigation and Interviewing Techniques Certification - Wicklander-Zulawski & Associates
  • Basic Life Support (BLS) - American Red Cross

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