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Skills

  • Process improvement
  • Customs duty classification
  • Customs documentation
  • Multilingual abilities for trade interactions
  • Customs brokerage coordination
  • Communications
  • Customs software training and implementation
  • Business operations
  • Contract negotiation with international partners
  • Problem resolution

Work Experiences

  • Solved standard issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Cut delays by 68%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Cut errors by 38%.
  • Coordinated inspections of high-value shipments.
  • Achieved results in 2021.
  • Captured 15% more violations.

Summaries

  • Consistently exceeded expectations for illegal goods recovery.
  • Senior Customs Officer with 3 years of successful stakeholder engagement and quality assurance experience.
  • Boosted government revenues.
  • Committed to enhancing border security.
  • Within Miscellaneous, senior Senior Customs Officer and outstanding performer in client relations and workflow optimization.
  • Conducted large-scale audits of import/export businesses.
  • Boosted compliance and enforcement efforts.
  • Boosted overall efficiency.
  • Adept at conducting deep-dive investigations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Resolved product issue through consumer testing.
  • Identified and addressed gaps in safety protocols during inspections, improving compliance with health and safety regulations by 81%.
  • Coordinated with logistics teams to reduce cargo hold times, minimizing shipping delays by 34%.
  • Reduced overall processing times by 76% through streamlined assignments and cross-functional team collaboration.
  • Introduced automated systems for the classification of goods, reducing manual paperwork by 60% and increasing processing accuracy.
  • Supervised the deployment of cutting-edge scanning technologies, resulting in the discovery of 7 hidden contraband cases.
  • Drafted and enforced new customs documentation procedures that cut document processing time by 13% and increased operational accuracy.
  • Led a team of 10 officers to improve trade compliance, resulting in a 24% increase in customs adherence within 8 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revised outdated customs tariffs in coordination with legislation changes, reducing unfair invoicing practices and recovering $9 in missed duties.

Affiliations

  • Association of Certified Financial Crime Specialists (ACFCS) - Regular Contributor
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Alumni, Master of International Customs Law and Administration Program
  • International Network for Customs, Trade, and Development (INCTAD)
  • American Medical Informatics Association
  • Founding member, Global Alliance Against Counterfeit Trade
  • National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Global Customs & Borders Advisory Council Member

Certifications

  • CompTIA Network+
  • CompTIA Security+
  • Certified Risk Professional in Customs Enforcement and Border Security - procedure
  • World Customs Organization Recognition of Customs Professionals
  • Customs Valuation and Post Clearance Audit Training Certificate - Vantage
  • ServSafe
  • Authorized Economic Operator (AEO) Certification
  • Certified Trade Compliance Specialist (CTCS) - Harbor & Co.
  • Supply Chain Management Professional (SCMP) - Supply Chain Management Association
  • Certified Anti-Money Laundering Specialist (CAMS) - program

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