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Skills

  • Problem resolution
  • Contract negotiation with international partners
  • Customer service
  • Negotiation with customs brokers and shippers
  • Customs fraud investigation
  • Advanced knowledge of import tariffs and exemptions
  • Customs regulations compliance
  • Legal requirements
  • Communications
  • Cargo clearance optimization

Work Experiences

  • Developed strong partnerships with major airport authorities to streamline the flow of passengers and cargo, cutting delays by 80%.
  • Cut delays by 68%.
  • Decreased illegal import seizures by 76%.
  • Looked for industry trends on social media and through online sources.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Conducted in-depth audits on large-scale import/export businesses, identifying underreported goods and recovering over $11 in owed duties.
  • Confiscated $10 in undeclared funds at Austin.
  • Aided law enforcement agencies by providing accurate and timely information about illegal activity as well as testimony on case facts.
  • Created digital record-keeping systems.
  • Created training on duty valuations.

Summaries

  • Consistently exceeded expectations for illegal goods recovery.
  • Consistent record of high performance in preparing detailed customs reports for senior leaders, ensuring informed decision-making on duty and contraband discrepancies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 41% reduction in clearance delays.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Senior Customs Officer and outstanding performer in client relations and workflow optimization.
  • Delivered recommendations that saved client companies $9 annually.
  • Senior Customs Officer with extensive experience enforcing regulatory compliance and adhering to government regulations.
  • Senior Customs Officer with 3 years of successful stakeholder engagement and quality assurance experience.
  • Adept at conducting deep-dive investigations.

Accomplishments

  • Developed a comprehensive training manual for customs agents emphasizing anti-smuggling techniques, resulting in a 68% increase in successful seizures.
  • Implemented rigorous post-entry audits that recovered $2 in previously undetected import/export duties.
  • Collaborated with team of 13 in the development of method.
  • Introduced automated systems for the classification of goods, reducing manual paperwork by 60% and increasing processing accuracy.
  • Achieved a 68% reduction in regulatory violations by introducing enhanced procedural reviews across 9 customs units.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced overall processing times by 76% through streamlined assignments and cross-functional team collaboration.
  • Spearheaded the implementation of digital customs processing, reducing operational errors by 81% and accelerating clearance times by 16%.
  • Analyzed and resolved 18 trade disputes, providing timely and accurate assessments to ensure compliance with national and international customs laws.
  • Developed and delivered presentations to senior leadership detailing risk recommendations, which reduced liability risk by 42%.

Affiliations

  • Toastmasters
  • International Association of Law Enforcement Intelligence Analysts (IALEIA)
  • Global Customs & Borders Advisory Council Member
  • Leadership role in Anti-Smuggling Stakeholders' Working Group
  • Member, International Chamber of Commerce Customs and Trade Practices Group
  • Association of Information Technology Professionals
  • Member, Chartered Institute of Logistics and Transport (CILT)
  • Trade and Customs Law Committee, International Bar Association (IBA)
  • Participant, European Anti-Fraud Office (OLAF) Training Programs
  • Collaborator, United Nations Economic Commission on Global Trade Compliance

Certifications

  • Customs-Trade Partnership Against Terrorism (C-TPAT) Certification – U.S. Customs and Border Protection
  • Supply Chain Management Professional (SCMP) - Supply Chain Management Association
  • Certificate in Tariff Classification and HTS Training - International Trade Resource
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Risk Professional in Customs Enforcement and Border Security - procedure
  • Customs Valuation and Post Clearance Audit Training Certificate - Vantage
  • International Import and Export Certification (IIEC) - Ironclad Systems
  • Certificate in Trade Law and Policy - standard

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