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Skills

  • Customer relationship management
  • Product ordering
  • Quick learner
  • Advanced music theory
  • Safety measures
  • Budgeting
  • Kennel cleaning and sanitizing methods
  • Proficiency in budget management
  • Operations management
  • Excellent communication

Work Experiences

  • Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup.
  • Maintained the highest level of glass and silverware cleanliness.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Promoted items on beverage lists and restaurant specials.
  • Solicited feedback from customers, resolved issues, provided additional items, and launched throughout the meal.
  • Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.
  • Delivered orders to tables in a timely manner and according to the specifications requested.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
  • Answered phones and completed financial transactions for other team members.

Summaries

  • Individual customers, large parties, and station work are all easily balanced.
  • Vibrant Waitress/Cook highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 15 years of experience in system foodservice environments. Commended for multitasking abilities and providing top-notch service to 11 customers daily.
  • Experienced Waitress/Cook with process restaurant environments.
  • Ability to maintain a professional, calm, and efficient demeanor at all times.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Personable Waitress/Cook with 18 years of waitstaff and bartending experience.
  • Passionate about expanding my knowledge of category foods while also contributing to the Beacon Labs team.
  • Waitress/Cook is a focused Waitress/Cook who excels at multitasking and providing prompt and courteous service to all customers.
  • Waitress/Cook who speaks Mandarin and has 8 years of combined bartending, serving, and bussing experience.
  • Waitress/Cook is a resourceful Waitress/Cook who excels at creating memorable dining experiences.

Accomplishments

  • Collaborated with the kitchen and serving staff to accommodate large groups of 17+ for special events, receiving commendations for exceptional service.
  • Reduced food waste by implementing portion control and kitchen inventory management strategies, saving the company approximately 20% in food costs.
  • Supported event coordination for corporate dinners and large gatherings, ensuring that 18 guests were served seamlessly and on schedule.
  • Balanced food and beverage catering for events and coordinated with suppliers, ensuring all product deliveries were on time and within budget.
  • Served as a lead trainer for the restaurant’s new ordering system, improving productivity and reducing user errors by 61% within several months.
  • Improved barista operations during brunch shifts, reducing coffee prep time by integrating more efficient beverage-making techniques.
  • Assisted in rearranging front-of-house seating to increase the total occupancy by 8% during high-demand events, resulting in a notable increase in reservations.
  • Regularly updated and maintained the kitchen inventory system, reducing stock shortages and improving overall kitchen efficiency.
  • Planned and coordinated large private events and parties for up to 9 guests, receiving consistent praise from organizers and participants.
  • Managed up to 10 tables at peak hours, delivering exceptional service and maintaining a positive guest satisfaction rating of 37%.

Affiliations

  • Member of National Bartenders Association, with a focus on beverage mixology and customer engagement techniques.
  • Attended Columbus's Leadership Academy, focusing on team dynamics and improving restaurant service metrics.
  • Affiliated with the American Culinary Federation (ACF), regularly attending professional development events to enhance culinary skills.
  • Accredited On-the-Job Trainer through metric to mentor junior staff on food service procedures and customer interaction.
  • Completed training in Diversity and Inclusion in Hospitality through method, practicing more inclusive customer service strategies.
  • Affiliated with School Nutrition Association, bringing cross-functional knowledge of nutritious meal planning into restaurant operations.
  • Participated as a volunteer in the Culinary Arts Society, hosting and contributing to community food events and demonstrations.
  • Recognized with President's Club for consistently maintaining dining area cleanliness and order accuracy, as endorsed by category.
  • Active member of Slow Food USA, promoting clean eating and sustainable culinary practices.
  • Member of Local Hospitality Network, collaborating with industry professionals to improve service quality and guest experience.

Certifications

  • Gluten-Free Food Service Certification (GFFS), accredited by program 2020
  • SafeStaff Certification, overview of food safety principles adapted for the West Coast
  • Certified Bartender Certificate, accredited by program 2022
  • Responsible Beverage Service (RBS) Certification for Alcohol Servers in Arizona
  • Food Waste Reduction and Sustainability Certification, authorized by system 2021
  • Customer Service & Interaction Certificate, program 2020
  • Front of House Operations and Management Certificate, accredited by program 2022
  • Association for Project Management (APM)
  • Food Protection Manager Certification (FPMC), accredited by ANSI and recognized by the Conference for Food Protection (CFP)
  • Food Handlings Safety and Hygiene Certification, issued by procedure 2023

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