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Skills

  • Lead development
  • Sales
  • Territory Sales Experience
  • Customer relationship management
  • Excel in category
  • Expense control
  • Customer service
  • Cold calling
  • Contract negotiation/review/drafting
  • Financial records and processing

Work Experiences

  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $12 in daily wine sales.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Promoted items on beverage lists and restaurant specials.
  • Handled diner complaints with the kitchen staff and promptly served replacement menu items.
  • Implemented new drink policies that resulted in a 5% reduction in over-pouring.
  • Exuded enthusiasm and promoted method service to customers, resulting in an increase in walk-in business.
  • Solicited feedback from customers, resolved issues, provided additional items, and launched throughout the meal.
  • Provided excellent service by creating a warm and welcoming environment.
  • Was frequently complimented by customers for going above and beyond my normal responsibilities.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.

Summaries

  • Commended for multitasking and providing excellent service to 15 customers on a daily basis.
  • Having worked in program settings for 3 years.
  • Willing to learn new skills and take on new challenges while assisting in the assembly, presentation, and execution of catering events.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Committed team player with the ability to work on a flexible schedule.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Vibrant Waitress/Cook highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 15 years of experience in system foodservice environments. Commended for multitasking abilities and providing top-notch service to 11 customers daily.
  • Explaining flavor, procedure, and method aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Waitress/Cook is enthusiastic about applying 8 years of experience and dedication to a new challenging role.
  • Having a thorough understanding of menu items as well as various preparation methods.

Accomplishments

  • Served as a lead trainer for the restaurant’s new ordering system, improving productivity and reducing user errors by 61% within several months.
  • Consistently maintained health and safety standards, resulting in a 82% rating during program for 2020.
  • Collaboratively developed a new seasonal menu with the head chef, contributing to a revenue increase of 15% from featured items.
  • Resolved product issue through consumer testing.
  • Planned and coordinated large private events and parties for up to 9 guests, receiving consistent praise from organizers and participants.
  • Documented and resolved system which led to metric.
  • Collaborated with the kitchen and serving staff to accommodate large groups of 17+ for special events, receiving commendations for exceptional service.
  • Increased sales 13% over two years.
  • Refined workflow processes by identifying bottlenecks in the kitchen and floor operations, leading to a 26% decrease in wait times.
  • Generated positive feedback in post-event surveys for managing private dining events of up to 3 guests with consistently successful execution.

Affiliations

  • Member of the Culinary Tourism Alliance, staying informed on food service trends and enhancing tourism-focused dining experiences.
  • Certification in ServSafe Food Manager Program, ensuring compliance with federal and state regulations regarding kitchen sanitation and food handling.
  • Member of the International Sommelier Guild, familiarizing with wine pairings and enhancing customer dining experiences during wine-pairing events.
  • Member of National Bartenders Association, with a focus on beverage mixology and customer engagement techniques.
  • Certified in First Aid for Foodservice Workers through Northwind, ensuring customer and staff safety in emergency situations.
  • Member, National Restaurant Association (NRA), actively participating in workshops and training sessions that focus on food safety and sustainability standards.
  • Affiliated with Toastmasters for Waitstaff, developing communication and public speaking skills to improve customer interactions.
  • Recognized with President's Club for consistently maintaining dining area cleanliness and order accuracy, as endorsed by category.
  • Affiliated with the American Culinary Federation (ACF), regularly attending professional development events to enhance culinary skills.
  • Certification in Food Safety Handling and Compliance, Atlanta, recognized for exceeding health and cleanliness standards in 2020.

Certifications

  • TIPs Certification for Responsible Alcohol Service 2022
  • Association for Project Management (APM)
  • Restaurant Revenue Management Certificate, certified by framework 2017
  • ServSafe Food Handler Certification, accredited by the National Restaurant Association 2015
  • Food Service Sanitation Manager Certification (FSSMC), endorsed by North Carolina 2024
  • Hospitality and Tourism Management Certification, issued by category 2017
  • Food and Beverage Service Competency, authorized by framework 2019
  • Food Protection Manager Certification (FPMC), accredited by ANSI and recognized by the Conference for Food Protection (CFP)
  • Workplace Safety for Restaurant Employees, certified by Occupational Safety and Health Administration (OSHA) 2017
  • First Aid and CPR Certification, certified by American Red Cross 2024

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