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Skills

  • MS Office
  • Material cost estimation and optimization
  • Configuring equipment
  • Accurate cable routing
  • Capacity planning for high-speed networks
  • Expertise with high-speed GB/s transmission systems
  • Fiber investigation and fault-finding
  • Relationship development
  • Operational improvement
  • Cross-functional team collaboration

Work Experiences

  • Collaborated with project leads to ensure quality control and foster client relationships, achieving Employee of the Year in excellence on completion of a Austin-wide fiber upgrade.
  • Certified installations against 2023-compliant standards.
  • Collaborated with cross-discipline engineering teams to ensure adherence to fiber optics designs, delivering category projects on time despite challenging conditions.
  • Achieved client satisfaction.
  • Applied precision fusion splicing techniques.
  • Answered 17 calls per one year to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Assisted with fiber network planning.
  • Achieved Six Sigma compliance.

Summaries

  • Achieved Scrum Master.
  • Excellent planning and communication abilities.
  • Capable of leading cross-functional teams on large-scale fiber installation projects, ensuring optimal bandwidth for enterprise-level services.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Adept at fiber optic system testing and validation.
  • Coordinated with cross-functional teams and contractors.
  • Achieved consistent performance improvements.
  • Configured splicing cabinets.
  • Within Construction, senior Fiber Optic Splicer and outstanding performer in stakeholder engagement and project management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Deployed cutting-edge fiber optic technologies like Microsoft Excel, enhancing connection reliability by 85%.
  • Spearheaded a fiber splicing project that improved network uptime by 77% for 15 enterprise clients across Austin.
  • Designed and configured splicing and distribution cabinets, leading to a 68% increase in network capacity efficiency and data speed improvements.
  • Worked on underground fiber optic wiring in a variety of urban settings, ensuring compliance with municipal guidelines and completing work 21% faster than anticipated.
  • Enhanced fiber optic fault detection processes by implementing improved testing protocols, resulting in 63% fewer repeat service calls.
  • Successfully rerouted damaged fiber connections after an excavation incident, restoring service for 10 key customers with minimal downtime.
  • Maintained and managed fiber optic splicing machines Jira to ensure optimal performance, reducing equipment failure during critical operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Deployed FTTH (Fiber to the Home) solutions for 11 homes in Portland, ensuring high-speed internet access and earning Excellence Award.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Jaycees
  • Toastmasters
  • International Association of Field Service Technicians – Engaged in knowledge-sharing forums for fiber optic service optimization.
  • American Society of Safety Professionals
  • Fiber Optic Association (FOA) – Completed PMP for Advanced Fiber Optic Technician training.
  • American Medical Informatics Association
  • Project Management Institute
  • Society of Women Engineers
  • Infrastructure Masons (iMasons) – Member contributing to discussions on network development and data infrastructure.

Certifications

  • Certified Premises Cabling Technician (CPCT) - 2022
  • Salesforce
  • Basic Splicing, Termination, and Testing Certification - 2021
  • Hazards and Environmental Certification for Telecommunications Workers - 2023
  • Advanced Fiber Optics Installation and Testing (AFOT) - 2017
  • Certified Network Cable Installer (CNCI) – 2019
  • Certified Outside Plant Designer (OSP) - 2022
  • BICSI Registered Telecommunications Project Manager (RTPM) Certification - 2015
  • Cisco Certified Network Associate (CCNA)
  • Certified Fiber to the Home Professional (CFHP) - 2019

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