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Skills

  • Organization
  • Supervision
  • Capacity planning for high-speed networks
  • Communication with external stakeholders
  • Problem resolution
  • Documenting activities
  • Mentoring junior technicians
  • Customer service
  • Cross-functional team collaboration
  • Communications

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved Top Performer in excellence.
  • Collaborated with project managers to execute fiber optic network installations across 12 new developments, reducing network latency by 30%.
  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Completed framework fiber splicing projects on or before deadline.
  • Looked into network and data communications hardware and software and made recommendations.
  • Read blueprints and schematics to properly place equipment.
  • Completed and spliced fiber drops to homes and businesses in 2023 for Cedar Works, connecting 15 of customers to high-speed networks.
  • Achieved Innovation Award for innovative deployment.

Summaries

  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Contributed to the design of customized fiber testing protocols.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Achieved a 70% success rate across 7 customer repairs.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Adept at fusion splicing.
  • Completed projects ahead of schedule.
  • Achieved consistent performance improvements by leading fiber optic installations for 12 developments, reducing network latency by 27% for optimized user experiences.
  • Clear understanding of stakeholder engagement and project management as well as client relations training.
  • Consistently recognized for optimizing fiber splicing processes.

Accomplishments

  • Spearheaded a fiber splicing project that improved network uptime by 77% for 15 enterprise clients across Austin.
  • Developed documentation standards for fiber installations and repairs, reducing ambiguities in field reporting and accelerating troubleshooting processes.
  • Monitored cable placement and protection for deployments during hazardous weather, maintaining fiber integrity and reducing service outages.
  • Completed advanced troubleshooting using power meters and fusion splicers which restored full connectivity and met rigid SLA deadlines across Columbus.
  • Deployed cutting-edge fiber optic technologies like Microsoft Excel, enhancing connection reliability by 85%.
  • Calibrated fiber optic tools and tested for optimal signal transmission, increasing data throughput by 41% between key telecommunication hubs.
  • Integrated new fiber optic casings during installations, ensuring better protection against environmental damage and reducing repair frequencies.
  • Installed and spliced fiber for FTTx networks in Chicago, playing a key role in enhancing broadband speeds and lowering downtime risks for 9 clients.
  • Assisted in the development and deployment of centralized fiber management systems, reducing splicing errors by 51% and improving technician productivity.
  • Worked on underground fiber optic wiring in a variety of urban settings, ensuring compliance with municipal guidelines and completing work 21% faster than anticipated.

Affiliations

  • Fiber Network Forum (FNF) – Engaged in discussions and webinars centered on reducing network service disruptions.
  • Tech Council of North America (TCNA) – Member contributing insights into next-gen fiber optic deployments.
  • National Electrical Safety Code Committee – Contributed to the revision of technical guidelines for fiber installation safety.
  • Optical Fiber Communication Conference and Exhibition (OFC) – Regular attendee to participate in emerging fiber solutions.
  • Certified Fiber Optic Technician (CFOT) – Certification awarded by Fiber Optic Association (FOA) in 2016.
  • Building Industry Consulting Service International (BICSI) – BICSI Technician Credential 2023.
  • Certified Premises Cabling Technician (CPCT) – Certification through BICSI, awarded in 2024.
  • American Medical Informatics Association
  • International Council of Nurses
  • American Telemedicine Association (ATA) – Contributed to remote network setup initiatives for healthcare providers.

Certifications

  • Certified Outside Plant Designer (OSP) - 2022
  • Advanced Fiber Optics Installation and Testing (AFOT) - 2017
  • SHRM Certified Professional (SHRM-CP)
  • Hazards and Environmental Certification for Telecommunications Workers - 2023
  • Certified Telecom Data Network Expert (TD-Networks) - 2021
  • BICSI Installer Level 1 Certification - 2017
  • Power Meter and OTDR Operation Training - 2022
  • Certified Outside Plant Technician (OSP) - 2020
  • Certified High-Speed Fiber Broadband Specialist - 2018
  • First Aid/CPR Certified

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