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Skills

  • Operations Start-Up
  • Project management
  • Market Growth
  • Interpersonal and written communication
  • Proficient in Microsoft Excel
  • Packaging and sanitation
  • Bilingual
  • Process Redesign
  • Budget development
  • Risk management

Work Experiences

  • Devised and implemented a comprehensive sales strategy to meet designated group sales targets in line with the company's short- and long-term goals.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Kept in touch with customers on a regular basis to check on their satisfaction, learn about their needs, and suggest new services.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved an industry-leading program by applying strategic framework industry knowledge and leadership skills.
  • Helped customers solve problems by recommending process framework that were relevant to their needs.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Developed strategies to increase sales and revenue by managing, supporting, and growing business relationships with existing accounts.
  • Contacted customers on a regular basis to check on their satisfaction, learn about their needs, and suggest new services.
  • Reduced process delays and managed a team of 15 national account representatives from across 15 states.

Summaries

  • Looking for a new professional opportunity with room for growth.
  • Currently looking for a job in Seattle or the surrounding area with a reputable and forward-thinking company.
  • National Account Manager is a multi-talented National Account Manager who is consistently rewarded for planning and operational improvements.
  • Budgeting, personnel management, and solving routine and complex problems are all skills I have.
  • Capable of forming positive and productive business relationships and maximizing sales opportunities.
  • Experienced in liaising between accounts and product development in order to meet changing customer needs with unique offerings.
  • Dedicated National Account Manager with management experience and a willingness to take on additional responsibilities in order to meet tight deadlines.
  • With 17 years of experience planning, leading, and improving cross-functional collaboration functions, I am an enthusiastic leader.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Skilled in strategic planning and capable of streamlining daily activities to increase productivity and sales.

Accomplishments

  • Managed
  • Collaborated across marketing and product teams, resulting in a $196,000 increase in national account revenue within three years.
  • Recommended
  • Collaborated with enterprise clients to implement custom solutions, boosting national account satisfaction scores by 74% over 2023.
  • Initiated
  • Represented
  • Decreased client churn rate by 52% in 2019 through personalized customer engagement programs, leading to a $159,000 growth in recurring revenue.
  • Resolved
  • Documented and resolved initiative which led to method.
  • Recorded

Affiliations

  • Freemason
  • National Business Development Association (NBDA)
  • National Alliance of Marketing Executives (NAME)
  • Society of Human Resource Management
  • Rotary International
  • Strategic Account Management Association (SAMA)
  • Association of National Advertisers (ANA)
  • National Retail Federation (NRF)
  • Customer Service Institute of America (CSIA)
  • Society of Women Engineers

Certifications

  • Certified Public Accountant
  • Certified Sales Leadership Professional (CSLP) by NASP
  • Microsoft Certified Systems Engineer (MCSE)
  • Revenue Management Certification by process
  • Creative Problem Solving
  • Certified Professional Sales Person (CPSP) by National Association of Sales Professionals
  • Data-Driven Sales Strategies by program
  • Mastering Sales Analytics Certificate by Meridian
  • Certified Key Account Manager (CKAM) by the Strategic Account Management Association (SAMA)
  • ServSafe

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