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Skills

  • International sales support
  • Report preparation
  • Customer journey mapping
  • Client success plan development
  • Stocking and replenishing
  • Medical terminology knowledge
  • Strategic sales knowledge
  • Recordkeeping strengths
  • Retail materials management
  • Customer needs assessment

Work Experiences

  • In the top 10% of employees for successful streamlined.
  • Used a POS system to itemize and total the purchases of 8 customers.
  • Increased the team's revenue by over $16 in sales.
  • Ensure that customers and internal departments are properly communicated with.
  • Provided ongoing guest service, which included Asana recommendations.
  • Processed 6 invoices and mailed documentation to clients each 18 months.
  • Acquired 6 new customers, resulting in 8% revenue for the team.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Welcomed, greeted, and assisted customers, generating $6 in several months revenue in a high-traffic store.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

Summaries

  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Great phone skills and procedure talents have a proven track record of increasing productivity and customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Customer Management Intern proactive with experience in providing support and resolving customer complaints.
  • SAP and method techniques have been taught to me.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Dedicated to exceeding expectations and leading the team to success.
  • Competent Customer Management Intern with a desire to exceed sales targets and establish long-term customer relationships.
  • QuickBooks expert with experience in process improvement services.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.

Accomplishments

  • Worked closely with ServiceNow development team to tailor products to customer feedback, yielding a 17% increase in customer satisfaction.
  • Liaised between customer service and logistics departments to guarantee 3% on-time product deliveries for existing clients.
  • Partnered with the sales team on account development initiatives, resulting in a 46% increase in upsell conversions across 2 existing clients.
  • Assisted in managing a portfolio of 15 key accounts, improving client retention by 24% over 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively resolved 17 critical tickets, resulting in a 51% decrease in customer escalations.
  • Organized targeted customer training sessions, leading to a 23% improvement in product usage among 8 accounts.
  • Supported customer promotional campaigns by tracking data trends and providing recommendations which drove a 77% increase in overall campaign ROI.
  • Prepared and presented monthly reports on customer satisfaction KPIs, leading to executive adjustments that enhanced team performance by 22%.
  • Devised customer outreach campaigns that generated a 59% increase in inbound leads over one year.

Affiliations

  • Association of Information Technology Professionals
  • Business Professionals of America (BPA)
  • Society for the Advancement of Management (SAM)
  • International Council of Nurses
  • Society for Consumer Research (SCR)
  • International Association of Administrative Professionals
  • National Association of Sales Professionals (NASP)
  • Association for Supply Chain Management (APICS)
  • Customer Service Institute of America (CSIA)
  • Toastmasters

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ITIL Foundation Certification in Service Management
  • Certified Digital Marketing Professional (CDMP)
  • Advanced Certification in Email Marketing Automation Harbor & Co.
  • Certified Data-Driven Marketing Professional – Vantage
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Customer Success Manager (CCSM)
  • CompTIA Network+

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