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Skills

  • Operational improvement
  • Budget management and allocation
  • Business analysis
  • Customer service
  • Process improvement
  • Negotiation
  • KPI development and analysis
  • Data-driven decision making
  • Change management in operational processes
  • Regulatory compliance

Work Experiences

  • Achieved 76% margin improvement.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved best-in-class performance in 2019.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Identified method areas in need of improvement and implemented category program, resulting in a 2% increase in productivity.
  • Achieved President's Club for operational excellence.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across category calendars and programs.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Created budgets and prepared quotes for new products and services.
  • Conducted supplier risk management assessments in order to evaluate the program program for senior management's planning purposes.

Summaries

  • Competent offerings, pricing, and market positioning, as well as demonstrated ServiceNow expertise.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Assistant Vice President of Rental Operations.
  • Expertise in technology and product development.
  • Dedicated to providing high-quality services and products.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Assistant Vice President of Rental Operations who is proactive and meticulous, with over 13 years of experience in the standard industry.
  • Assistant Vice President of Rental Operations is a multi-talented Assistant Vice President of Rental Operations who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Guided system migration to Power BI, enhancing fleet scheduling accuracy by 68% and improving customer appointment adherence.
  • Directed a cross-functional initiative to achieve Six Sigma compliance, lowering operational risk and fleet insurance premiums by 51%.
  • Enhanced employee performance and process adherence through the implementation of performance tracking tools, resulting in 28% operational efficiency gains.
  • Managed a $13 budget to support multi-location rental operations, achieving 52% reduction in operational expenses.
  • Improved service quality standards by achieving Six Sigma, leading to 77% rise in repeat customers across regions.
  • Successfully drove the opening of 10 new rental locations, increasing fleet utilization by 70% within 2023 of operation.
  • Streamlined vehicle dispatch processes, enabling a 59% reduction in delivery lead times and increasing customer satisfaction.
  • Cut operational risk by 78% through comprehensive safety training and regulatory adherence programs for the rental team.
  • Led the implementation of a new customer self-service portal, increasing online transaction volumes by 29%.
  • Implemented a fleet tracking system in 2021 that improved fleet utilization data visibility, reducing underutilized assets by 45%.

Affiliations

  • American Rental Association (ARA)
  • Rotary International
  • National Truck Equipment Association (NTEA)
  • Society of Women Engineers
  • Certified Rental Operations Specialist (CROS) Credential
  • American Production and Inventory Control Society (APICS)
  • Certified Management Accountant (CMA) Program
  • Public Fleet Supervisors Association (PFSA)
  • Fleet Services Management Certification Program
  • American Medical Informatics Association

Certifications

  • Certified Risk Manager (CRM) – process
  • CompTIA A+ Technician
  • ServSafe
  • Certified Purchasing Professional (CPP) – American Purchasing Society
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Google Certified Professional Cloud Architect
  • Certified Rental Operations Specialist (CROS)
  • Certified Professional in Inventory Management (CPIM)

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