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Skills

  • Cost benefit analysis to drive operational efficiencies
  • Technical support
  • Supply replenishment
  • Project management
  • Cash flow oversight and expense tracking
  • Team standards
  • Performance improvement
  • Accounts payable / accounts receivable
  • Meeting coordination
  • Budget management and cost-saving techniques

Work Experiences

  • Oversaw office operations by keeping clients informed, keeping track of records, and filing all paperwork.
  • Created bi-weekly payroll for 2 workers.
  • Answering multi-line phones, greeting patients, filing, sorting, and handling incoming and outgoing mail were among the duties I performed in the office.
  • Provided expert clerical support to over 11 internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
  • Kept track of vendor accounts and product updates to ensure that prices were competitive.
  • Improved customer service strategies for office staff to improve interactions and reduce complaints.
  • Assisted HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
  • Created a detailed $11 office budget to cover supply, labor, and maintenance costs.
  • Assisted administrative team members with daily tasks in order to maintain a smooth workflow.
  • Reorganizing method supplies and protocols increased system productivity.

Summaries

  • This enthusiastic and well-organized Administrative Assistant possesses a variety of skills, including data entry, schedule management, and event planning.
  • Meticulous and hardworking, with a knack for managing vendor and client relationships.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • Motivated Office Automation Clerk looking for a new job where her data analysis and team leadership skills can be put to good use.
  • Dedicated clerical team member seeking additional work experience in the Human Resources.
  • Reliable Program Support Assistant seeking to apply 13 years of team leadership and process improvement experience to the Office Coordinator position.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Efficient administrative professional looking to bring 6 years of Office Coordinator experience to the Ironclad Systems team as a valuable new facet.
  • With staff, business leaders, and visitors, be positive and upbeat.

Accomplishments

  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 7.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Planned and coordinated company events for up to 9 attendees, including catering, facility setup, and post-event analysis.
  • Coordinated office renovations, managing vendor communications, scheduling, and ensuring project completion on time and within budget.
  • Travel Planning: Booked heavy domestic and international travel for department of 15.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Collaborated with team of 12 in the development of standard.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Executed transfer of all physical employee records to a digital HR management platform, cutting document retrieval times by 67%.

Affiliations

  • Society for Human Resource Management (SHRM) Affiliate Membership
  • American Marketing Association
  • Local Chamber of Commerce - Small Business Affiliation
  • Toastmasters
  • International Council of Nurses
  • Administrative Management Society (AMS)
  • National Association of Office and Administrative Support Professionals
  • Association for Computing Machinery
  • Project Management Institute (PMI) - CAPM Certification
  • National Association of Professional Women (NAPW)

Certifications

  • Certified Business Office Manager (CBOM) - National Center for Competency Testing (NCCT)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Secretary (CPS) - IAAP
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)
  • Human Resources Generalist Certificate - Society for Human Resource Management (SHRM)
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Lean Office Management Certification - Vantage
  • Certified Public Accountant (CPA)
  • Vendor Management Certification - Northwind
  • Certified Information System Security Professional (CISSP) - (ISC)²

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