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Skills

  • Client onboarding and relationship cultivation
  • Budgets
  • Default risk management
  • Effective client feedback collection
  • Client-facing communication skills
  • Business operations
  • Cross-team collaboration
  • Cross-Functional Leadership
  • Organization
  • Client education on available loan options

Work Experiences

  • Developed new loan prospects by making weekly cold calls to 4 people.
  • Had an excellent attendance record and was always on time for work.
  • Assisted in the development of a new loan application system that increased loan submission accuracy, resulting in fewer delays and faster closings.
  • Achieved results over the last the past year.
  • Advised clients on refinancing strategies.
  • Looked for industry trends on social media and through online sources.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with the underwriting team to ensure loan submissions were accurate and compliant with state and federal regulations, reducing processing errors by 50%.
  • Achieved growth over the course of three years.
  • Went over 8 financial statements in two years and reviewed them.

Summaries

  • Achieved a 70% increase in client satisfaction by simplifying the loan process for first-time homebuyers, supporting them with tailored lending options.
  • Boosted client satisfaction by 63%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Retail Loan Officer is a multi-talented Retail Loan Officer who is consistently rewarded for planning and operational improvements.
  • Achieved a 51% reduction in rejections.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Achieved a reduction of 18% in loan processing errors.
  • Adhered to compliance standards.
  • Retail Loan Officer has 6 years of experience in consumer lending, loan administration, default management, and customer service.

Accomplishments

  • Implemented customized marketing campaigns for Power BI loans, resulting in a 37% increase in approved applications within several months.
  • Provided detailed financial assessments for clients, improving loan approval rates by 72%.
  • Recommended innovative refinancing strategies that led to a 84% increase in refinancing applications in 18 months.
  • Improved client onboarding processes, resulting in a 20% reduction in application errors and increased approval confidence.
  • Resolved customer disputes with tact, avoiding escalation and retaining 25% of at-risk clients through strategic problem-solving.
  • Generated $13,000 in new loans while ensuring compliance with federal and state regulations.
  • Proactively managed loan delinquency rates, achieving a 71% lower than regional average with a client base of over 3.
  • Collaborated with team of 4 in the development of process.
  • Documented and resolved program which led to system.
  • Contributed to maintaining a loan default rate of just 47%, receiving recognition as the Employee of the Year for regional performance.

Affiliations

  • National Association of Social Workers
  • Fannie Mae Mortgage Lender Network
  • Certified Residential Mortgage Specialist (CRMS)
  • Bank Mortgage Leadership Program at Cedar Works
  • International Council of Nurses
  • Association for Computing Machinery
  • Certified Loan Processor (CLP)
  • Association for Supply Chain Management (APICS)
  • Nonprofit Mortgage Lending Council
  • Online Lenders Alliance (OLA)

Certifications

  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • First Aid/CPR Certified
  • Fair Lending Compliance Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Associate in Project Management (CAPM) - For Loan Process Improvement
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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