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Skills

  • Process improvement
  • Customer service
  • Default risk management
  • Regulatory compliance
  • Project organization
  • Experience with fair lending practices (ECOA, HMDA)
  • Business operations
  • Client satisfaction tracking and reporting
  • Strong negotiation skills
  • Pipeline management

Work Experiences

  • Achieved a 51% regional loan market share growth in 2023.
  • Answered 2 calls per two years to help customers with their questions and concerns.
  • Analyzed market trends and competitor offerings to identify opportunities, resulting in the introduction of SAP loans, growing client base by 56%
  • Built a network of trusted real estate agents and brokers.
  • Achieved results within the past year.
  • Attracted 25% more applicants.
  • Analyzed market trends and competitor offerings.
  • Achieved faster closings.
  • Assessed loan applicant risk.
  • Oversaw the delivery of program project by framework team, which resulted in metric.

Summaries

  • Adhered to compliance standards.
  • Clear understanding of process improvement and cross-functional collaboration as well as budget management training.
  • Accomplished in several months.
  • Excellent communication and analytical skills.
  • Achieved a 16% improvement in client retention.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Accomplished Retail Loan Officer with over 14 years of experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved optimal loan outcomes for clients and stakeholders.
  • Clarified complex loan terms.

Accomplishments

  • Implemented customized marketing campaigns for Power BI loans, resulting in a 37% increase in approved applications within several months.
  • Collaborated with team of 4 in the development of process.
  • Resolved customer disputes with tact, avoiding escalation and retaining 25% of at-risk clients through strategic problem-solving.
  • Improved client onboarding processes, resulting in a 20% reduction in application errors and increased approval confidence.
  • Documented and resolved program which led to system.
  • Trained and coached 7 junior loan officers in customer engagement strategies, resulting in a 44% improvement in overall team productivity.
  • Designed and delivered targeted training sessions on mortgage loan regulations to a team of 10 employees, reducing compliance issues by 84%.
  • Partnered with local real estate agents to drive referral business, contributing to 78% growth in home loan origination.
  • Recommended innovative refinancing strategies that led to a 84% increase in refinancing applications in 18 months.
  • Developed long-lasting client relationships resulting in repeat business, contributing to a loan portfolio increase of 43% over one year.

Affiliations

  • Real Estate Finance Association (REFA)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • American Marketing Association
  • Fair Housing Training University Certification
  • Lions Club
  • Rotary International
  • American Association of Residential Mortgage Regulators (AARMR)
  • National Association of Social Workers
  • Consumer Bankers Association (CBA)

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Mortgage Advisor (CMA)
  • National Association of Mortgage Brokers (NAMB) Master Certified Mortgage Professional (MCMP)
  • Notary Public Certification - Oregon
  • NMLS Mortgage Loan Originator (MLO) license Ohio
  • CompTIA Network+
  • Certified Associate in Project Management (CAPM) - For Loan Process Improvement
  • Home Ownership and Equity Protection Act (HOEPA) Compliance Training
  • Microsoft Excel Certification for Financial Analysis

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