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Skills

  • Operational improvement
  • Lease renewal coordination
  • MS Office
  • Commercial property
  • Customer service
  • Multi-family property management
  • Project organization
  • Tenant relations management
  • First Aid/CPR
  • Insurance billing

Work Experiences

  • Achieved this in three years.
  • Examined and interpreted vendor contracts to ensure that all requirements were met.
  • Achieved results in two years.
  • Accomplished this within 6 months.
  • Achieved the highest possible net operating income by implementing cost controlled and revenue improvement programs.
  • Suggested to the director of property management that program policies be clarified and changed.
  • Created and implemented a property management strategic plan.
  • Compiled and communicated to the regional manager all operational and financial data.
  • Conducted regular property inspections to identify flaws and schedule repairs.
  • Wrote clear and concise owner's reports based on the findings from quarterly financial statements.

Summaries

  • In all aspects of property management, we are committed to providing excellent service.
  • Framework and program have a proven track record.
  • Business manager with demonstrated operational and team leadership abilities.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Process improvement in program settings and client relations in team leadership settings.
  • Experienced Lead Leasing Consultant with a track record of successfully establishing and concluding procedure agreements.
  • PMP certified
  • Has 4 years of experience in the role of Lead Leasing Consultant.
  • Motivating leader who has built and managed method teams in the past.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Implemented an internal training program on Fair Housing laws and property policies, increasing compliance awareness among team members by 68%.
  • Developed resident retention campaigns that resulted in 23% lease renewal rate during 2024, achieving substantial cost savings in turnover expenses.
  • Reduced vacancy rate by 62% within 8 months through targeted outreach campaigns for prospective renters in Raleigh.
  • Exceeded leasing quotas for 6 quarters consecutively by optimizing lead conversion rate and improving residential inspection processes.
  • Led the implementation of dynamic pricing models that resulted in a 15% increase in revenue from new lease signings.
  • Reduced delinquency rates by 60% in 2016 by implementing proactive communication with tenants regarding rent deadlines and payment plans.
  • Collaborated with marketing team to redesign online listings, resulting in a 44% increase in qualified leads within the first quarter of the campaign.
  • Created and maintained relationships with local businesses, increasing resident referrals by 16% within 5 months.
  • Designed competitive market analysis reports for property managers, allowing for a rent adjustment strategy that raised monthly income by 58%.
  • Achieved a leasing rate of 56% for luxury and mixed-use developments by leveraging local market insights and personalized lead nurturing.

Affiliations

  • Active Member, Society of Property Professionals (2017-Present)
  • Certified Leasing Professional, National Association of Residential Property Managers (NARPM)
  • Panelist, Multi-Site Leasing & Property Management Forum, 2019
  • Recipient, Leasing Excellence Award from program, 2020
  • Mentorship Coordinator, Future Leasing Professionals, system
  • Participant, Effective Tenant Communication Strategies Workshop, 2023
  • Member, BOMA (Building Owners and Managers Association International)
  • Certified Manager of Commercial Properties (CMCP), 2023
  • Team Leader, Operational Reporting for Large-Scale Properties, Lakeside Partners
  • Participant, Residential Lease Drafting and Negotiation Workshop, Phoenix, 2021

Certifications

  • Masters of Real Estate (MRE) - program
  • ServSafe
  • Certificate in Digital Marketing Analytics - Brightline
  • REDI (Real Estate Development Institute) Certification - 2023
  • Salesforce
  • CompTIA A+ Technician
  • BOMA Property Management Certificate (BPMC) - Building Owners and Managers Association (BOMA)
  • Fair Housing Compliance Certification - 2022
  • CompTIA Network+
  • National Apartment Leasing Professional (NALP) - Harbor & Co.

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