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Skills

  • Client engagement and empowerment
  • Process improvement
  • Operational improvement
  • Problem resolution
  • Team management
  • Conflict resolution
  • Regulatory compliance
  • Data-driven decision making
  • Proficient in Asana
  • Public speaking and presentations

Work Experiences

  • Championed the creation of a peer support network for families dealing with substance abuse, increasing peer engagement by 28% over the first 17 months.
  • Achieved results over the first 15 months.
  • Contributed to state-level policy discussions, providing frontline insights that shaped legislation benefiting vulnerable populations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved zero complaints filed.
  • Collaborated with directors and department heads.
  • Collaborated with legal teams on complex client cases.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with program customers to determine their needs and deliver category service.

Summaries

  • Coordinated large-scale crisis intervention teams.
  • Committed to improving social services through innovative solutions, having reduced client wait times by 3 days with the implementation of new triage and intake processes.
  • Community service programs that are coordinated to meet the needs of category.
  • Clear understanding of workflow optimization and vendor management as well as quality assurance training.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Consistently reduced recidivism rates by 78%.
  • Professional with over 2 years of experience working in the community to provide information on available programs.
  • Collaborative leader with expertise in coordinating multidisciplinary teams, improving case resolution times by 62% through effective cross-functional communication.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Accomplished at balancing high caseloads, overseeing the management of 8-plus active cases at a time, and consistently delivering on performance targets within strict deadlines.

Accomplishments

  • Analyzed case management data to identify service delivery bottlenecks and implemented solutions that reduced processing times by 4 days per case.
  • Advocated for and secured 6 in grant funding, strengthening the department’s capabilities to serve metric populations.
  • Conducted workload assessments for 14 direct reports, optimizing case assignment processes, and reducing average case resolution time by 46%.
  • Implemented evidence-based intervention strategies in crisis scenarios, consistently diffusing high-risk situations with a 53% reduction in re-escalation rates.
  • Revised crisis intervention protocols, reducing client recidivism rates by 80% within three years.
  • Managed budget allocation for social service programs, ensuring a 79% cost reduction while maintaining service delivery standards across 17 active programs.
  • Coordinated emergency response efforts during method, efficiently managing crisis interventions and post-recovery services for 6 affected individuals.
  • Led the development of a new electronic case file system, which enabled faster case retrievals by 42% and improved inter-agency communication.
  • Achieved compliance with all healthcare and social service regulations during audit review periods, securing CPA for the department.
  • Developed an equity-focused support plan for social service recipients, increasing engagement and satisfaction ratings among minority communities by 47%.

Affiliations

  • International Association of Administrative Professionals
  • Child Welfare Information Gateway
  • American Society of Safety Professionals
  • International Federation of Social Workers (IFSW)
  • Toastmasters
  • Lions Club
  • Homeless Services Advisory Council Phoenix
  • Clinical Social Work Association (CSWA)
  • Association for Computing Machinery
  • American Medical Informatics Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Anger Management Specialist-I (CAMS-I) - National Anger Management Association
  • Certified Clinical Supervisor (CCS) - initiative
  • Quality Improvement Associate (CQIA) - American Society for Quality (ASQ)
  • Mental Health First Aid Certification – National Council for Mental Wellbeing
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Child and Adolescent Trauma Professional (CATP) standard
  • Certificate Program in Integrative Behavioral Health - method
  • Supervisory Social Worker Certification - metric

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