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Skills

  • Written and verbal communication
  • Data-driven decision making
  • Client engagement and empowerment
  • Funding allocation and budget management
  • High-risk case management
  • First Aid/CPR
  • Program development
  • Intake system implementation
  • Team management
  • Proficient in Asana

Work Experiences

  • Held community workshops to promote various programs and inform the public about services that are available.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Conducted 8 community outreach events annually, enhancing public awareness of available social services and increasing program enrollment by 81%.
  • Championed the creation of a peer support network for families dealing with substance abuse, increasing peer engagement by 28% over the first 17 months.
  • Complied with state and federal regulations.
  • Achieved results over the first 15 months.
  • Transported Jira to two years customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Achieved zero complaints filed.

Summaries

  • Conducted 6 community outreach events.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Benefited vulnerable populations.
  • Professional with over 2 years of experience working in the community to provide information on available programs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Achieved 60% improvement in staff competency.
  • Collaborative leader with expertise in coordinating multidisciplinary teams, improving case resolution times by 62% through effective cross-functional communication.
  • Achieved a 71% boost in service approval.

Accomplishments

  • Initiated a standardized client feedback mechanism, gathering data from 13 recipients monthly to improve service outcomes.
  • Successfully mediated and resolved system between community members and staff during a high-profile case, achieving a 56% satisfaction rate among all parties.
  • Designed an internship training module for future social service professionals, increasing participant job placement rates by 19% upon graduation.
  • Reduced staff turnover rate by 40% over several months by implementing a comprehensive employee support and development program.
  • Standardized service evaluation procedures through comprehensive staff training, resulting in a 75% increase in compliance and service quality.
  • Resolved product issue through consumer testing.
  • Surveyed community respondents about gaps in services, then acted on findings to introduce standard which improved accessibility by 84%.
  • Developed community-based partnerships, enabling the department to expand service offerings by 25% without requiring additional budget increases.
  • Managed budget allocation for social service programs, ensuring a 79% cost reduction while maintaining service delivery standards across 17 active programs.
  • Conducted workload assessments for 14 direct reports, optimizing case assignment processes, and reducing average case resolution time by 46%.

Affiliations

  • National Resource Center for Youth Services (NRCYS)
  • Lions Club
  • Society of Women Engineers
  • American Association of Service Coordinators (AASC)
  • Jaycees
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • International Council of Nurses
  • Association of Fundraising Professionals (AFP)

Certifications

  • Project Management Professional (PMP)
  • Certified Social Work Case Manager (C-SWCM) - system
  • Certified Public Accountant (CPA)
  • Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management
  • Municipal Networking and Community Services Certification - method
  • Licensed Clinical Social Worker (LCSW) – framework
  • Community Outreach Professional Certification (COPC) - framework
  • Crisis Prevention and Intervention Certification - Crisis Prevention Institute
  • Certificate Program in Integrative Behavioral Health - method
  • Child Welfare Certification (CWC) - National Association of Social Workers

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