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Skills

  • Office administration
  • Proficiency in ServiceNow
  • Salesforce proficiency
  • Employee timesheet processing
  • Office management
  • Business correspondence
  • Teleconference arrangements
  • Appointment management
  • Transcription and dictation
  • Presentation design

Work Experiences

  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Won
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Solved
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Managed
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Made a proposal

Summaries

  • Appointment Coordinator is a dependable and enthusiastic Appointment Coordinator with 7 years of front desk management experience.
  • Reliable Program Support Assistant seeking to apply 9 years of team leadership and performance reporting experience to the Appointment Coordinator position.
  • Dedicated clerical team member seeking additional work experience in the Legal.
  • Friendly and dependable team player with good problem-solving skills, sound judgment, and strong critical thinking skills.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Motivated Office Automation Clerk looking for a new job where her data analysis and cross-functional collaboration skills can be put to good use.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Professional, courteous, and willing to work on a flexible schedule.
  • Customer service skills that are second to none.

Accomplishments

  • Performed comprehensive data entry audit of appointment records, achieving a 62% error reduction and improving reporting accuracy.
  • Accurately scheduled an average of 8 appointments per day for Legal professionals, ensuring compliance with company protocols and standards.
  • Organized and coordinated appointments for high-volume periods, ensuring that the department met 41% of its service targets during peak demand seasons.
  • Contributed to an Legal restructuring initiative that improved interdepartmental scheduling by 67%, resulting in increased customer visibility and faster response times.
  • Improved appointment confirmation rates by 43% through the development and deployment of targeted communication strategies.
  • Corporate Litigation: Maintained all nondisclosure agreements through the negotiation process and proposed language modifications to company agreements.
  • Facilitated meetings and appointments across multiple time zones, ensuring no scheduling conflicts for program team members and executives.
  • Enhanced service processes by tailoring appointment reminders, resulting in a 28% increase in customer satisfaction as reflected in post-service surveys.
  • Implemented a new scheduling protocol that decreased client wait time by 31% and improved operational efficiency, contributing to Innovation Award.
  • Contributed to the reduction of missed deadlines by 82% through efficient scheduling and proactive calendar management for all sales projects.

Affiliations

  • Institute of Patient Scheduling and Coordination (IPSC)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Telemedicine and Appointment Coordination Taskforce (TACT)
  • Association for Computing Machinery
  • Lions Club
  • Patient Scheduling Task Force - 2022
  • National Association of Healthcare Access Management (NAHAM)
  • Medical Group Management Association (MGMA)
  • Health Information and Management Systems Society (HIMSS)
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Professional with Healthcare Focus Certification - Beacon Labs, 2020
  • Certified Clinical Scheduler (CCS) - Summit Group, 2024
  • Microsoft Office Specialist (MOS) – system 2019
  • Healthcare Information Technology Certification (HITEC) - Beacon Labs, 2024
  • Certificated Patient Access Representative (CPAR) - Lakeside Partners, 2016
  • Certified Professional Coder (CPC) – Summit Group, 2020
  • Google Data Analytics Professional Certificate – Google – 2018
  • Certified Medical Administrative Assistant (CMAA) - Cedar Works 2015

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