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Skills

  • Teleconference arrangements
  • Legal Research
  • Executive presentations
  • Strategy development
  • Travel planning
  • Conducting audits
  • Payroll and budgeting
  • Switchboard operation
  • Client relations management
  • Salesforce proficiency

Work Experiences

  • Made a proposal
  • Scheduled customer appointments in person or over the phone.
  • Interviewed medical malpractice experts and conducted extensive research for 17 successful cases.
  • Sought advice.
  • Routed phone calls to the appropriate people.
  • Greeted them and gave them appropriate forms to fill out when customers arrived.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Ensured

Summaries

  • Precise and well-organized, with a thorough understanding of system offices and Salesforce applications.
  • Team player who is knowledgeable in stakeholder engagement and quality assurance.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Appointment Coordinator is a fast-paced, detail-oriented Appointment Coordinator who is eager to contribute administrative and operational expertise to a growing team.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Appointment Coordinator is a dependable and enthusiastic Appointment Coordinator with 7 years of front desk management experience.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Ready to take on a new challenge in an exciting position with a Legal company to help them achieve even greater success.
  • Maintaining tight financial controls and Legal compliance is a strength.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.

Accomplishments

  • Contributed to an Legal restructuring initiative that improved interdepartmental scheduling by 67%, resulting in increased customer visibility and faster response times.
  • Contributed to the reduction of missed deadlines by 82% through efficient scheduling and proactive calendar management for all sales projects.
  • Legal Acumen: In-depth knowledge of legal proceeding, briefs, motions, client assessment, contract negotiation and review.
  • Collaborated with marketing and sales teams to coordinate promotional appointments, achieving a 38% increase in new client acquisition.
  • Introduced a digital scheduling tool that increased operational efficiency by 37%, enabling faster appointment turnaround times for Legal.
  • Provided administrative support and served as the primary point of contact for a daily average of 16 calls and inquiries while ensuring accurate documentation in Workday.
  • Trained new team members on scheduling procedures and protocols, reducing training time by 24% and improving new hire onboarding speed.
  • Oversaw appointment scheduling for a healthcare team of 3, reducing scheduling conflicts by 24% through proactive conflict resolution and maximized resource utilization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Scheduling Optimization Consortium (SOC)
  • Healthcare Scheduling & Appointment Management Alliance (HSAMA)
  • Society of Human Resource Management
  • International Medical Scheduling Association (IMSA)
  • Medical Outsourcing Professionals Network
  • Patient Experience Digital Leaders Network
  • American Health Information Management Association (AHIMA)
  • American Marketing Association
  • Jaycees

Certifications

  • Certificated Patient Access Representative (CPAR) - Lakeside Partners, 2016
  • Certified Public Accountant
  • Association for Project Management (APM)
  • Certified Practice Management Professional (CPMP) - Lakeside Partners, 2016
  • Conflict Resolution in Healthcare Certification - Brightline, 2023
  • Customer Service Professional with Healthcare Focus Certification - Beacon Labs, 2020
  • Certified Healthcare Scheduler (CHS) - Lakeside Partners, 2024
  • Certified Healthcare Data Analyst (CHDA) - Summit Group, 2024
  • Healthcare Scheduling Specialist Certification (HSSC) - Meridian, 2019
  • Certified Public Accountant (CPA)

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