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Skills

  • Organization
  • Problem resolution
  • Project organization
  • Data integrity and backup management
  • Hardware installation and configuration
  • TCP/IP
  • Mac systems
  • Data entry
  • Team leadership and supervision
  • Technical documents comprehension

Work Experiences

  • Applied data visualization techniques using Power BI.
  • Created a unified troubleshooting team.
  • Assisted in designing a lab user feedback system.
  • Automated the process for software updates.
  • Achieved a 62% decrease in equipment damage.
  • Awarded Innovation Award for outstanding dedication.
  • Achieved project goals ahead of schedule.
  • Coordinated with 3 departments to standardize software across multiple labs, reducing compatibility issues by 73%.
  • Described method solutions to customers to aid in problem resolution.
  • Achieved results over 2015.

Summaries

  • Achieved improvement through thoughtful project forecasting.
  • Achieved consistent performance improvements.
  • Computer Lab Supervisor with 5 years of successful strategic planning and process improvement experience.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Capable of overseeing technical support ticket resolutions, cutting user wait times by 56% through the implementation of streamlined support processes and efficient user assistance.
  • Boosted lab engagement by over 36%.
  • Affected Atlanta within initiative.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Within Miscellaneous, senior Computer Lab Supervisor and outstanding performer in quality assurance and vendor management.
  • SAP expert and Power BI user.

Accomplishments

  • Developed a budget proposal for standard that secured $17 in funding for technological upgrades and staff training.
  • Secured discounts with hardware vendors, reducing purchasing costs by $17 for the department.
  • Developed preventive maintenance schedules, reducing system crashes by 83% and extending hardware lifespan.
  • Installed and configured security tools at 10 workstations, preventing potential breaches and enhancing the overall cybersecurity posture.
  • Collaborated with IT and external vendors to upgrade lab systems, resulting in a 43% improvement in system performance.
  • Enhanced lab asset inventory accuracy by 76% through the introduction of automated tracking processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created task scheduling and rotational duty system for lab assistants, increasing operational efficiency and reducing wait times by 44%.
  • Trained over 13 students and staff in the safe and productive use of lab equipment, ensuring compliance with institutional guidelines.
  • Facilitated cross-department IT projects with human resources, resulting in the rollout of system ahead of schedule.

Affiliations

  • Collaborated with system Technology Council on infrastructure upgrades
  • Association for Computing Machinery (ACM)
  • Project Management Institute
  • Coordinator for university-wide cybersecurity awareness programs
  • Lead contributor in team networks under the Student Information Processing Board (SIPB)
  • Coordinated with the Higher Education IT Professionals Association
  • Association for Educational Communications and Technology (AECT)
  • National Service Desk Association (NSDA)
  • Lead participant in the Microsoft Learn Student Ambassadors Program
  • Open Source Initiative (OSI), Contributor

Certifications

  • Certified Cloud Security Professional (CCSP)
  • CompTIA A+ Certification
  • CompTIA A+ Technician
  • Certified Data Professional (CDP)
  • CompTIA Security+
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified IT Asset Manager (CITAM)
  • Google IT Support Professional Certificate
  • CompTIA Security+ Certification
  • CompTIA Network+

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