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Skills

  • Relationship development
  • Accessible customer communication
  • Business operations
  • Adobe Acrobat
  • Attention to detail
  • Bibliographic research
  • Project organization
  • Event coordination
  • Online Computer Library Center
  • Dewey Decimal classification system

Work Experiences

  • Balanced a daily cash drawer.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved results within a 4-month period.
  • Assisted in maintaining confidentiality of patron records.
  • Achieved results within the first 2020 after deployment.
  • Collaborated with administrative professionals to enhance localized metadata and improve discoverability within the catalog, increasing search efficiency by 77%.
  • Assisted patrons with the use of library tech systems such as digital catalogs, photocopiers, and printers, reducing service calls by 56%.
  • Restocked the items that had been returned to the proper shelf or storage location.
  • Assisted patrons with library tech systems.
  • Assisted in library outreach programs.

Summaries

  • Expert in initiative with a strong aptitude for spearheaded and streamlined.
  • Student pursuing a Library degree who is eager to contribute developed knowledge in the role of Library Circulation Assistant.
  • Achieved a 56% boost in material retrieval efficiency.
  • Active leader with excellent communication and collaboration skills.
  • Accomplished circulation expert focused on improving workflow efficiency through technology adoption, managing 13 employees, and increasing materials processed by 24% per day.
  • Communicative and team-oriented, with HubSpot expertise.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Proficient in promoting standard by leveraging performance reporting and workflow optimization knowledge.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Contributed to a budget-conscious purchasing strategy for collection development, achieving targeted collection goals while staying within 5% of budget constraints.
  • Contributed to the development of a new book recommendations program, increasing patron engagement and circulation in specialized genres by 25%.
  • Collaborated with library staff to curate themed materials displays that led to a 53% increase in checkouts.
  • Solved technical issues in library cataloging software, maintaining uninterrupted service and decreasing downtime by 51%.
  • Resolved patron inquiries related to interlibrary loan requests, leading to an increase in successful requests by 40% within 13 months.
  • Guided patrons in using self-service circulation stations, increasing self-checkout usage by 31%.
  • Coordinated with multiple departments on a cross-functional team to launch a fully digitized catalog, enhancing search functionality for patrons.
  • Utilized Tableau to manage overdue notifications and fines, decreasing outstanding accounts by 29% over 18 months.
  • Developed and maintained a user-friendly guide for patrons with literacy challenges, boosting library utilization by 63%.
  • Assisted in evaluating and updating the library's cataloging system, reducing database errors by 60% and improving patron access.

Affiliations

  • Volunteer with Literacy Volunteers Phoenix, where I assist patrons in identifying library resources that support literacy improvement.
  • Affiliated with the International Federation of Library Associations and Institutions (IFLA) to expand knowledge on global library standards and public outreach.
  • Volunteer with the Digital Public Library of America (DPLA) network for Portland, contributing to digital collections and metadata strategy.
  • Joined the Reference and User Services Association (RUSA), focusing on better understanding how to improve patron interactions and service quality.
  • Active certification in Integrated Library System (ILS) management from Lakeside Partners, enhancing digital catalog performance and automation in circulation.
  • Enrolled in the Association for Library Collections & Technical Services (ALCTS), sharing insights on improved catalog optimization and material circulation.
  • Joined the Art Libraries Society of North America (ARLIS/NA) to stay updated on the preservation and circulation of multimedia and creative resources.
  • Member of the Association of Rural and Small Libraries (ARSL), focusing on unique solutions to improve access and resource distribution in rural areas.
  • Attended method hosted by the American Association of School Librarians (AASL), presenting on best practices in library management and report generation.
  • Contributed to the Open Library Foundation as a member, supporting open access initiatives and improvement in global library systems.

Certifications

  • Certified Public Accountant (CPA)
  • Certified Professional in Library Information Technology (CPLIT)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • e-Learning Librarian Competencies Certification
  • Customer Service Excellence Certification Harbor & Co.
  • CompTIA Security+
  • Salesforce
  • CompTIA A+ Technician
  • ALISE Certificate in Accessible and Inclusive Library Services

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