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Skills

  • Data entry
  • Food production management
  • Conflict resolution
  • Data analysis
  • Food plating and presentation
  • Recipes and menu planning
  • Organization
  • Sanitizing understanding
  • Hardware evaluation
  • Staff development

Work Experiences

  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Sought advice.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Ensured
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Raised the stakes.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Implemented a standard program and effectively managed employee errors, resulting in a 11% reduction in overall waste.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Adaptable, tenacious, and capable project manager with over 2 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Focused on customer service
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Collaborate with commercial lenders to achieve sales targets.
  • Dependable
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Proactively resolved customer complaints and issues during events to ensure customer retention and enhance event reputation.
  • Managed a dynamic calendar of 16 concurrent events, adjusting staffing levels and resources to meet fluctuating demands.
  • Established a food safety and hygiene compliance system, ensuring zero health code violations during 6 inspections.
  • Successfully hosted VIP corporate events for clients in high-tier locations, enhancing the company's overall brand image.
  • Implemented a new on-call staffing system, ensuring high-quality service during unexpected staff shortages.
  • Assisted in planning large corporate events for Cedar Works, leading to a 41% increase in recurring event requests.
  • Implemented a standardized checklist for banquet setup, reducing setup time by 77%.
  • Increased sales 9% over the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved communication between event coordination and service staff by implementing regular debriefings, reducing misunderstandings and errors by 29%.

Affiliations

  • Member of National Association for Catering and Events (NACE)
  • Participant in the International Live Events Association (ILEA)
  • Certified in ServSafe Food Handler and Manager Programs (ITIL, 2016)
  • Active Participant in Cornell’s Hospitality Management Online Program
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Affiliation with Meeting Professionals International (MPI)
  • Certified in Event Planning and Coordination through process (2020)
  • Active participant, National Restaurant Association (NRA)
  • Training with the Event Leadership Institute (Seattle, 2021)

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Cisco Certified Network Associate (CCNA)
  • Event Planning & Management Certificate - framework
  • Google Certified Professional Cloud Architect
  • Crowd Management and Safety Certification - procedure
  • CompTIA Network+
  • Certified Professional in Catering and Events (CPCE) – initiative
  • Food Allergy Awareness Certification - procedure
  • Alcohol Awareness Training Certification - procedure
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute

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