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Skills

  • Credit and collections
  • Records management
  • Meeting arrangements
  • Scheduling and calendar management
  • Time management and prioritization
  • Administrative support
  • Employee timesheet processing
  • Data entry
  • Document conversion
  • Office administration

Work Experiences

  • Created new filing and organizational procedures that helped the company save $10 per 6 months in labor costs.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Updated the program's program information in the tracking system.
  • Wrote extremely precise internal and external letters and memos.
  • Took up to 11 calls per the past year and quickly redirected them.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Effectively interacted with Committee Clerk and Committee Clerk, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Improved customer service ratings by 6% by training 5 new employees on proper phone handling techniques.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.

Summaries

  • Adobe Creative Suite expert with exceptional workflow optimization and typing abilities.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Vendor management and quality assurance are examples of areas of expertise.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Dedicated to keeping track of program data, creating framework reports, and risk assessment.
  • Extensive data collection and extraction experience.
  • Ability to work independently or in a team environment with a self-motivated work ethic.

Accomplishments

  • Monitored and streamlined the submission of over 11 regulatory drafts, ensuring on-time compliance and reducing processing delays by 26%.
  • Coordinated with multiple departments, ensuring alignment on over 11 legislative initiatives, leading to a 48% increase in cross-department collaboration.
  • Ensured that all committee records were maintained in compliance with federal and state guidelines, minimizing audit issues by 67%.
  • Trained 3 committee members on essential legislative protocols, leading to a reduction in procedural errors by 82%.
  • Identified procedural bottlenecks during sessions, enabling smoother operations and cutting meeting times by 17 minutes per session.
  • Regularly coordinated with 9 parliamentary officials, resulting in a 35% improvement in communication speed across departments.
  • Initiated a workflow optimization project that reduced late submission of legislative drafts by 30%, ensuring compliance with all departmental timelines.
  • Utilized in-depth understanding of parliamentary procedures to assist in the development of initiative, improving committee workflow by 83%.
  • Collaborated with team of 7 in the development of framework.
  • Effectively managed all document editing and proofreading steps, achieving a 71% reduction in documentation errors.

Affiliations

  • Public Affairs Council (PAC)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Network of Public Affairs Professionals (NPAP)
  • Association for the Study of Law, Culture & the Humanities
  • National Conference of State Legislatures (NCSL)
  • National Association of Social Workers
  • National Association of Secretaries of State (NASS)
  • Council of State Governments (CSG)
  • Society of Women Engineers

Certifications

  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certificate in Public Records Management by method
  • Certified Municipal Clerk (CMC) by International Institute of Municipal Clerks
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certification in Public Policy and Management by standard
  • Elected Official Leadership Certification (EOLC) by Arizona Municipal League

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