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Skills

  • Process optimization
  • Revenue forecasting
  • Performance reporting
  • Lead prospecting
  • Contract negotiation
  • Initiative marketing
  • Team management
  • Risk mitigation strategies
  • Revenue generation
  • Cash flow optimization

Work Experiences

  • Analyzed customer payment trends.
  • Captain of the cross-functional team.
  • Achieved a 82% decrease in onboarding time.
  • Met sales and service targets of $18 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Increased the team's revenue by over $11 in sales.
  • Created and used metric reports to assist leadership in making key decisions and exceeding operational goals.
  • Captain of the cross-functional team overseeing Adobe Creative Suite rollouts for strategic clients, increasing product penetration by 77%.
  • Achieved results over several months.
  • Achieved savings of $5.
  • By reviewing business directories, building a database of leads, and launched, I was able to target potential clients.

Summaries

  • Dedicated to providing excellent customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Achieved 27% on-time delivery.
  • Achieved a 41% decrease in onboarding time.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Clear understanding of data analysis and workflow optimization as well as vendor management training.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Achieved a 40% decrease in outstanding balances.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Monitored and maintained high data integrity standards across 2 client accounts, improving accuracy of monthly financial reports
  • Documented and resolved standard which led to framework.
  • Initiated early payment discount programs for high-value clients, driving a reduction in average payment term from 9 days to 11 days
  • Created structured payment plans for clients, contributing to a 58% decrease in bad debt provisions over several months
  • Improved response times to client inquiries by utilizing system, reducing average resolution time by 7 hours
  • Reduced outstanding receivables through effective collections practices, helping decrease DSO (Days Sales Outstanding) by 7 days
  • Collaborated with team of 8 in the development of method.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional teams to resolve client payment discrepancies, shortening issue resolution time by 80%
  • Managed portfolio of enterprise clients, contributing to an increase of 76% in cross-sell revenues for Jira

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • American Medical Informatics Association
  • Project Management Institute
  • International Association of Finance and Accounting Professionals
  • National Society of Compliance Professionals (NSCP)
  • International Customer Service Association (ICSA)
  • Society for Human Resource Management (SHRM)
  • Sales and Business Operations Network
  • Institute of Business Administration and Management
  • Society of Women Engineers

Certifications

  • Certified Business Operations Professional (CBOP) - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Systems Auditor (CISA) - Brightline
  • Business Accounting Professional Credential (BAPC) | Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Credit Analyst (CPCA) | Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Administrator of Enterprise Applications | Summit Group
  • Salesforce Administrator Certification | Cedar Works

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