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Skills

  • Mobile detailing services
  • Communications
  • Fabric treatment
  • Non-toxic, biodegradable cleaning solutions
  • Cleaning agents
  • MS Office
  • Safety standards and protocols
  • Team management
  • Exterior waxing
  • Quality Control Checks

Work Experiences

  • Adhered to OSHA standards for chemical use while maintaining 84% compliance with all workplace safety requirements over 18 months.
  • Oversaw the delivery of framework project by process team, which resulted in category.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in quality checks for cleaning services.
  • Interacted with customers face-to-face in order to understand their vehicle detailing needs and provide quality service.
  • Achieved Innovation Award recognition.
  • Collaborated with marketing teams to spotlight vehicle detailing success stories, boosting service inquiries by 8%.
  • Collected customer feedback through surveys.

Summaries

  • Achieved optimal vehicle finishes.
  • Adept at collecting and implementing feedback.
  • Committed to quality finishes.
  • Consistently maintained a 40% customer satisfaction rating.
  • 8 years of experience in cleaning services.
  • Detailing expert with experience in team leadership and stakeholder engagement.
  • With 5 years of experience cleaning vehicle exteriors and interiors with cleaning solutions, water, cloths, and brushes, I'm dependable.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Aligned with company sustainability efforts.
  • Adept in OSHA chemical safety compliance.

Accomplishments

  • Effectively coordinated with the accounts and inventory teams, keeping Power BI systems up-to-date on supply usage and requirements.
  • Created and maintained strong supplier relationships, securing premium-grade cleaning products at a 33% reduced cost.
  • Spotlighted successful detailing transformations in collaboration with marketing, boosting service inquiries by 2%.
  • Implemented a vehicle maintenance schedule to ensure all detailing equipment remained operational, reducing downtime by 63%.
  • Led a customer feedback initiative, successfully reducing complaints by 73% and increasing repeat service bookings by 81%.
  • Assisted in the training and onboarding of 15 new hires, ensuring they adhered to company protocols and quality standards.
  • Carried out minor cosmetic repairs such as scratch removal and paint touch-ups, directly increasing vehicle resale value by $6.
  • Utilized high-pressure water systems to achieve deep cleaning results, reducing the average cleaning time by 11 minutes per vehicle.
  • Monitored cleaning product inventory levels, ensuring required materials were available while reducing excess storage by 61%.
  • Collaborated with team of 15 in the development of procedure.

Affiliations

  • International Detailing Association (IDA)
  • Society of Automotive Engineers (SAE)
  • International Association of Administrative Professionals
  • Jaycees
  • Rotary International
  • Fleet Management Association (FMA)
  • Society of Human Resource Management
  • Vehicle Fleet Cleaners Conference, 2020, Raleigh
  • Toastmasters
  • Safe Use of Chemical Cleaning Agents Certification, 2016, Columbus

Certifications

  • ServSafe
  • Automotive Service Excellence (ASE) A9 Light Vehicle Diesel Engines
  • Eco-Friendly Detailing Specialist Certification
  • First Aid and CPR Certification 2021 – Ironclad Systems
  • Safe Vehicle Handling Certification 2015 – Brightline
  • Cleaning Management Institute (CMI) Vehicle Detailing Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Vehicle Appearance Specialist (International Detailing Association)
  • Auto Upholstery Cleaning Certification
  • CompTIA Security+

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