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Skills

  • Quality assurance
  • Talented leader
  • Brand positioning and awareness strategies
  • Relationship development
  • Process improvement
  • Guest accommodations
  • Outstanding communication skills
  • Brand management
  • Guest experiences
  • Business operations

Work Experiences

  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Boosted ancillary revenue streams by $17 annually.
  • Prepared monthly resort audits and submitted them for review to Area Hotel Manager and Area Hotel Manager.
  • Analyzed monthly revenue and profit margins.
  • Oversaw the delivery of method project by category team, which resulted in standard.
  • Looked for industry trends on social media and through online sources.
  • Achieved seamless cooperation across multiple hotel departments.
  • Was able to provide services quickly and with a high level of accuracy.
  • Achieved a 39% profit uplift in one year.
  • Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.

Summaries

  • Within Travel and Hospitality, senior Area Hotel Manager and outstanding performer in client relations and strategic planning.
  • Working for high-end hotel chains for more than 8 years, I am a highly communicative professional.
  • Excellent team leader who consistently achieves and exceeds corporate revenue and capacity goals.
  • Extensive experience in high-end resort hotel management positions.
  • Clients and tourists benefit from this self-starter's valuable service.
  • Dedicated hotel manager with over 7 years of experience in the hospitality industry.
  • When it comes to greeting guests and resolving issues, she is extremely effective.
  • Achieved 55% staff retention.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 70% savings on annual spending.

Accomplishments

  • Designed and implemented guest loyalty program that increased repeat bookings by 43% within two years.
  • Developed and executed a comprehensive revenue management strategy that increased sales by 64% year-over-year across 17 hotel properties.
  • Generated a 17% increase in average daily rate (ADR) through targeted marketing campaigns and seasonal pricing adjustments.
  • Achieved a 46% improvement in overall guest satisfaction by streamlining the check-in/check-out process and improving staff training.
  • Documented and resolved method which led to procedure.
  • Collaborated with category and local businesses to drive a 24% increase in weekend bookings utilizing bundled travel packages.
  • Implemented a new property management system, resulting in a 40% reduction in check-in time and guest wait time.
  • Conducted a guest satisfaction survey that led to targeted staff training, achieving 26% higher guest satisfaction scores within three years.
  • Collaborated with the restaurant team to launch a menu redesign, increasing restaurant sales by 18% across all locations.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association for Catering and Events (NACE)
  • American Culinary Federation (ACF) Membership
  • Revenue Management Certification through HSMAI or equivalent organization
  • Certified Guest Service Professional (CGSP), AHLEI
  • Hospitality Asset Managers Association (HAMA) Professional Association
  • Freemason
  • American Hotel & Lodging Association (AHLA) - Membership
  • Networking Participation in Hotel Investment Communities like Lodging Industry Investment Council (LIIC)
  • Society of Women Engineers
  • Local Chamber of Commerce – Hospitality Committee Participation

Certifications

  • Certificate in Hotel Revenue & Distribution Management (method, 2022)
  • Certified Hospitality Supervisor (CHS)
  • Certified Hospitality Revenue Manager (CHRM)
  • HOTEL SERVICE GOLD Certification (LinkedIn Learning}
  • Certificate in Hotel Real Estate Investments and Asset Management – Cornell University
  • Certified Hospitality Digital Marketer (CHDM)
  • Advanced Hospitality & Tourism Management Certificate (category, 2021)
  • Certified Guest Service Professional (CGSP)
  • First Aid/CPR Certified
  • Online Reputation Management in Hospitality Certification (Salesforce, 2024)

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