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Skills

  • Team building
  • Relationship development
  • Conflict resolution
  • Employee scheduling
  • Communications
  • Operational improvement
  • Team management
  • Problem resolution
  • MS Office
  • Coaching and mentoring

Work Experiences

  • By evaluating the effectiveness of program and framework projects, I was able to increase profits.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Organized 18 months leadership workshops to teach team members about productivity best practices.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $4.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 8%.
  • Implemented cutting-edge programs, such as the method program, to boost employee retention and reduce turnover.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.

Summaries

  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • In developing policies, managing program activities, and taking streamlined, be strategic.
  • 17 years of strategic Office Operations Manager experience leading and overseeing method and procedure business activities.
  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Expertise in technology and product development.
  • Dedicated to providing excellent process services and efficient conflict resolution.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Known for leading initiative employees to complete standard tasks and for success in procedure industries.
  • Veteran Office Operations Manager with exceptional client relations and workflow optimization abilities.

Accomplishments

  • Instrumental in improving company culture by fostering employee engagement initiatives, boosting overall staff retention rate by 21%.
  • Consolidated office procurement processes, reducing supply costs by 85% and waste by 65%, exceeding annual budget reduction targets.
  • Spearheaded office supply tracking using cloud-based tools, improving stock accuracy and ensuring 5 consecutive quarters of on-time deliveries.
  • Led a cross-functional team of 10 employees in implementing a new inventory management system, reducing stock discrepancies by 74%.
  • Successfully coordinated 10 office relocations, minimizing disruptions and ensuring on-time setup of IT infrastructure and operational processes.
  • Resolved product issue through consumer testing.
  • Designed and rolled out a company-wide operational workflow system, optimizing task delegation and achieving a 70% reduction in project delays.
  • Led workplace ergonomic assessments, resulting in a reduction of employee injury claims by 36% and raising employee satisfaction scores by 46%.
  • Mentored and trained a team of 18 employees, increasing their productivity by 83% by the end of process.
  • Developed and oversaw new compliance programs to meet industry regulations, maintaining a 44% compliance rating during external audits.

Affiliations

  • American Management Association (AMA) - Project and Operations Leadership
  • Women’s Leadership Forum in Business Operations
  • Toastmasters
  • Society for Human Resources - Employee Engagement and Retention Strategies
  • Project Management Institute
  • International Association of Administrative Professionals
  • Small Business Administration's Office Management and Leadership Membership
  • Association for Supply Chain Management (APICS)
  • National Leadership Honor Society (Omicron Delta Kappa) for Personnel Development
  • Lean Six Sigma Certification - Process Improvement and Waste Reduction

Certifications

  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Office Manager – HubSpot
  • Advanced Microsoft Excel Certification - initiative
  • Certified Customer Service Manager (CCSM) – metric
  • Human Resources Certification Institute - Professional in Human Resources (PHR)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • CompTIA Network+

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