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Skills

  • Electrical and mechanical diagnostic tools
  • Project organization
  • Organization
  • HVAC system installation and troubleshooting
  • Documenting problems
  • Metric equipment
  • Problem resolution
  • Customer service
  • Equipment failure diagnostics
  • Commercial heating system replacement

Work Experiences

  • Contributed to an additional $15 in revenue.
  • Developed a metric safety training module.
  • Carried out detailed inspections of metric HVAC systems, identifying safety risks and implementing preventive measures to avoid breakdowns.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with team members on commercial heating systems.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with sales to suggest system upgrades to clients, contributing to an additional $14 in revenue through recommended installations.
  • Collaborated with sales on system upgrades.
  • Developed technical documentation and standard operating procedures improving team efficiency and reducing error rates by 16%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Strengths in vendor management and workflow optimization backed up by Telecommunications and Wireless training.
  • Commercial Service Technician offering a proven ability to meet tight deadlines and exceed customer expectations, specializing in the installation of metric HVAC systems that improve performance by 73%.
  • Within Telecommunications and Wireless, senior Commercial Service Technician and outstanding performer in risk assessment and vendor management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 57% reduction in maintenance costs.
  • Commercial Service Technician recognized for providing critical guidance on system safety protocols, leading to a 73% improvement in technician safety compliance.
  • Commercial Service Technician with expertise in electrical, mechanical, and refrigeration repairs.
  • Analyzed performance data.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Achieved results through effective supplier management.

Accomplishments

  • Resolved product issue through consumer testing.
  • Designed and implemented a technician training program that reduced on-site error rates by 70%.
  • Reduced energy consumption by 59% through the installation and calibration of high-efficiency metric systems in 17 facilities.
  • Serviced and repaired high-efficiency HVAC systems in 8 commercial facilities, consistently meeting strict environmental regulations.
  • Recognized for exemplary emergency response time of under two years, successfully servicing critical client systems and minimizing operational impact.
  • Implemented an asset tracking system in HubSpot, improving parts inventory accuracy by 82% and reducing unnecessary supply orders.
  • Reduced procurement delays by sourcing alternative suppliers, shortening lead times by 29% and improving service throughput.
  • Identified and rectified system inefficiencies during annual audits, helping clients reduce operational costs by 24%.
  • Assisted in upgrading legacy Salesforce systems, improving energy efficiency and customer satisfaction ratings by 54%.
  • Assisted in the installation and configuration of Power BI across 15 commercial properties, ensuring compliance with industry safety standards.

Affiliations

  • National Association of Social Workers
  • Certified Refrigeration Service Engineer Technician
  • Member of International Association of Plumbing and Mechanical Officials (IAPMO)
  • Volunteer with metric to promote HVAC industry best practices
  • Lions Club
  • Professional Refrigeration Technician Certification
  • Apprenticeship with Lakeside Partners, recognized for technical advancement in commercial HVAC systems
  • Jaycees
  • Local Union Apprenticeship Program in HVAC and Refrigeration
  • Department of Energy (DOE) Commercial Services Compliance Certification

Certifications

  • ASHRAE Fundamentals of HVAC Design Certification
  • Sprinter/Commercial Vehicle Specialist Certification
  • CompTIA A+ Technician
  • NFPA 70E: Standard for Electrical Safety in the Workplace
  • PMI Project Management Professional (PMP) Certification for Technical Projects
  • EPA Section 609 Certification (MVAC)
  • Certified Ventilation Inspector from Harbor & Co.
  • Triangle Tube Certified Installer – Advanced Hydronics Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified

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