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Skills

  • Soldering and brazing
  • Performance data analysis
  • MS Office
  • Performing maintenance
  • Multisite system management
  • Critical part procurement
  • Electrical and mechanical diagnostic tools
  • Repairing refrigeration systems
  • Organization
  • Customer satisfaction initiatives

Work Experiences

  • Achieved reduction over one year.
  • Achieved a 81% improvement in system performance.
  • Detected HVAC system issues early.
  • Delivered a 34% improvement in overall system reliability.
  • Developed a metric safety training module.
  • Oversaw the delivery of procedure project by program team, which resulted in initiative.
  • Developed technical documentation and standard operating procedures improving team efficiency and reducing error rates by 16%.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Collaborated with sales to suggest system upgrades to clients, contributing to an additional $14 in revenue through recommended installations.
  • Standard HVAC and refrigeration systems were repaired by me.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Telecommunications and Wireless industry's success.
  • Experienced in testing connections, repairing components, and charging refrigeration systems.
  • Achieved results within three years.
  • Commercial Service Technician is a multi-talented Commercial Service Technician who is consistently rewarded for planning and operational improvements.
  • Achieved high client satisfaction.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Collaborative team player who excels in high-pressure environments, successfully responding to urgent service calls and ensuring critical systems continue to function during peak demand periods.
  • Commercial Service Technician with extensive success in repairing industrial ventilation systems, resulting in a 51% reduction in maintenance costs over one year.
  • Commercial Service Technician offering a proven ability to meet tight deadlines and exceed customer expectations, specializing in the installation of metric HVAC systems that improve performance by 73%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Drafted and delivered safety protocols for handling hazardous materials, achieving PMP for adherence to OSHA standards.
  • Reduced energy consumption by 59% through the installation and calibration of high-efficiency metric systems in 17 facilities.
  • Increased technician productivity by 40% through the creation of digital service logs and streamlined service protocols in ServiceNow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated the installation of remote monitoring technologies across 6 facilities, allowing for real-time system tracking and faster issue resolution.
  • Increased revenue by 17 through successful upselling of preventative maintenance contracts and upgrades to existing systems.
  • Led a team of 8 technicians in the successful installation of critical commercial ventilation systems in Chicago, ensuring on-time project completion.
  • Reduced emergency service calls by 66% by offering training to customer staff for basic system troubleshooting and repairs.
  • Collaborated with team of 12 in the development of category.
  • Documented and resolved system which led to metric.

Affiliations

  • National Association of Social Workers
  • Society of Women Engineers
  • Society of Human Resource Management
  • Toastmasters
  • Air Conditioning Contractors of America (ACCA) Membership
  • National Association of Power Engineers (N.A.P.E.)
  • National Fire Protection Association (NFPA) Affiliation
  • Volunteer with metric to promote HVAC industry best practices
  • Lions Club
  • Department of Energy (DOE) Commercial Services Compliance Certification

Certifications

  • CompTIA A+ Technician
  • ServSafe
  • First Aid/CPR Certified
  • Testo Electrical Diagnostics Certification for Commercial Technicians
  • Commercial Building Technician (CBT) Certification
  • Google Certified Professional Cloud Architect
  • EPA 608 Certification (Type II) for Commercial Refrigeration
  • Certified Journeyman HVACR License (Colorado, 2015)
  • Nebosh Health and Safety Certification for Industrial Workers
  • Sprinter/Commercial Vehicle Specialist Certification

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