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Skills

  • Supervision
  • Client needs assessment
  • Community resource coordination
  • Individual and family counseling
  • First Aid/CPR
  • Regulatory compliance
  • MS Office
  • Communications
  • Dinner service planning
  • File management

Work Experiences

  • Established
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Did some research.
  • Had planned ahead.
  • Improved locomotive material expense tracking by 9%.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Quickly identified problems and alerted Child Welfare Specialist to any potential project delays.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Dependable
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Deadline-driven
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Skills in budget management and team leadership are available.
  • Articulate
  • Seasoned
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Resourceful

Accomplishments

  • Led multi-disciplinary child protective services training, increasing accurate case assessments by 35% within several months.
  • Documented and resolved standard which led to initiative.
  • Facilitated family reunification services that led to successful reunification of 9% of families within 6 months.
  • Drafted complex case documentation and reports cited during legal proceedings, contributing to 63% higher placement success rates in 2022.
  • Coordinated mental health counseling services for children and teens in crisis situations, reducing critical incidents by 58% within Seattle.
  • Advocated on behalf of children in court settings, achieving favorable reunification outcomes in 61% of cases presented.
  • Successfully managed 4 high-risk cases per month, achieving a 43% progress rate on permanency plans.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased public outreach to raise awareness of foster care programs, contributing to a 59% increase in foster family applications in 6 months.
  • Trained and mentored new Child Welfare Specialists, improving departmental retention and performance metrics by 74%.

Affiliations

  • American Professional Society on the Abuse of Children (APSAC)
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Council on Accreditation (COA) Accreditation Committee
  • Alliance for Strong Families and Communities
  • National Association for Family Child Care (NAFCC)
  • Jaycees
  • North American Council on Adoptable Children (NACAC)
  • Membership in Local Interagency Collaboration Council
  • Certified Child Protective Investigations Trainer Six Sigma

Certifications

  • Project Management Professional (PMP)
  • Certified Case Manager (CCM) - Commission for Case Manager Certification (CCMC)
  • Trauma-Informed Care Certification Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Human Services Board Certified Practitioner (HS-BCP), Center for Credentialing & Education (CCE)
  • Certified Alcohol and Drug Counselor (CADC) Illinois
  • Child Abuse and Neglect Prevention Certification – process
  • Certified Adoption Specialist (CAS) – National Adoption Competency Training Initiative

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