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Skills

  • First Aid/CPR
  • Client relationship management
  • Team building
  • Call center shift optimization
  • Materials management
  • Data-driven decision making
  • Differential staffing for peak seasons
  • Cost control and tracking
  • Workforce scheduling
  • Adaptability in fast-paced operations

Work Experiences

  • Allowed 28% uninterrupted service.
  • Achieved zero missed deadlines.
  • Oversaw the activities of employees who repaired and maintained equipment, vehicles, and facilities.
  • Coordinated logistics for up to 2 shipments daily.
  • Analyzed key data from program.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Achieved this across one year.
  • Collaborated with HR to develop a balanced scheduling system.

Summaries

  • Centralized Scheduler adept at analyzing historical data to forecast demand needs, successfully optimizing shift schedules and increasing project completion rates by 40%.
  • Advanced knowledge in integrating real-time scheduling software to improve transparency and reduce scheduling conflicts by 27% across large-scale operations.
  • 15 years of experience overseeing workforce scheduling.
  • Achieved over 81% on-time performance.
  • Adept at delivering daily schedule updates to cross-team stakeholders, ensuring seamless operations and on-time delivery for 6 departments.
  • Boosted SLA compliance.
  • Centralized Scheduler with 7 years of successful risk assessment and budget management experience.
  • Centralized Scheduler skilled in real-time resource allocation and scheduling forecasts, increasing staff productivity by 18% through data-driven decisions.
  • Achieved 46% accuracy.
  • Achieved over 23% accuracy in scheduling.

Accomplishments

  • Introduced a biweekly scheduling review process to identify and address potential issues ahead of time, reducing project delays by 43%.
  • Mentored a team of 11 junior staff in creating accurate and optimized schedules, enhancing project turnaround times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the implementation of a new shift allocation tool, reducing overstaffing costs by $7 annually.
  • Reduced project cycle time by adjusting schedules according to real-time data and team capacity, saving an average of 9 hours per project.
  • Optimized team shift allocation according to skillsets and project demands, resulting in a 83% improvement in project completion efficiency.
  • Successfully balanced team schedules across 7 projects simultaneously, maintaining a high execution success rate of 76% %.
  • Successfully managed time-sensitive employee shift schedules during peak seasons, achieving 20% coverage without exceeding budget targets.
  • Resolved over 4 scheduling conflicts per quarter with minimal disruption to project timelines, resulting in a 76% employee satisfaction rating.
  • Coordinated with human resources to adjust schedules for compliance with labor laws and regulations, achieving a 68% compliance accuracy.

Affiliations

  • College & University Professional Association for Human Resources (CUPA-HR)
  • Lions Club
  • National Association of Scheduling Professionals (NASP)
  • Health Care Administrators Association (HCAA)
  • International Association of Administrative Professionals
  • American Production and Inventory Control Society (APICS)
  • American Society for Quality (ASQ)
  • Society of Human Resource Management
  • National Association for Healthcare Access Management (NAHAM)
  • Association of Perioperative Registered Nurses (AORN)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Efficiency Consultant for Integrated Scheduling Systems - Ironclad Systems
  • Certified Healthcare Operations Professional (CHOP) - program
  • Call Center Workforce Management Certification (CCWFM) - Meridian
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified in Logistics, Transportation, and Distribution (CLTD) – APICS
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Patient Service Specialist (CPSS) - procedure

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