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Skills

  • Incorporation of new exam technologies
  • Problem resolution
  • Cross-functional team leadership
  • Filing and data archiving
  • Confidential student record handling
  • Supervision
  • Project Planning
  • Compliance with regional testing regulations
  • Appointment setting
  • Data-driven decision making

Work Experiences

  • Achieved improvement over 2021 period.
  • Conducted exhaustive quality assurance checks for all exam materials, ensuring zero discrepancies in 2017.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Collaborated with internal and external stakeholders to determine assessment needs and developed tailored solutions.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Acted as the primary liaison for system, facilitating smooth administration of cross-border assessments.
  • Acted as the primary liaison for program.
  • Coordinated accommodations for students with special needs.
  • Conducted quality assurance checks for exam materials.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

Summaries

  • Detail-oriented office support specialist with demonstrated expertise in client relations.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Collaborated closely with vendors.
  • Achieved a 65% reduction in overall operational costs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Adaptable administrator proficient in troubleshooting.
  • Achieved a 68% improvement in participant satisfaction.
  • Assessment Administrator with 9 years of successful cross-functional collaboration and data analysis experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assessment Administrator is a talented Assessment Administrator who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.

Accomplishments

  • Documented and resolved procedure which led to program.
  • Established feedback loops by collecting post-exam data from candidates, increasing assessment relevance and reducing exam rewrite rates by 74%.
  • Optimized the distribution and retrieval of testing materials for over 6 candidates, decreasing turnaround time by 69%.
  • Oversaw the administration of large-scale online assessments for 10 candidates, meeting or exceeding service level agreements for delivery times.
  • Maintained exam credentialing records for over 5 candidates, ensuring regulatory compliance and reducing administrative rework by 62%.
  • Collaborated with team of 2 in the development of system.
  • Collaborated with third-party vendors to negotiate reduced costs on testing equipment, resulting in an annual savings of 18.
  • Developed and instituted cheating prevention measures, resulting in a 18% decrease in testing irregularities over two years.
  • Revised testing schedule in response to COVID-19 restrictions, ensuring timely completion for over 6 students in remote learning environments.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Women Engineers
  • American Medical Informatics Association
  • Benchmarking and Analytics Institute (BAI)
  • International Association for Computerized Adaptive Testing (IACAT)
  • Society of Human Resource Management
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Association of Assessment and Accreditation (AAA)
  • Learning Technology Consortium - Digital Transformation Forum
  • Exam Security Specialist Training Program

Certifications

  • Proctor Training and Assessment Certification - Cedar Works, 2021
  • Google Certified Professional Cloud Architect
  • Certified Testing Technology Manager (CTTM) - Northwind, 2024
  • Certified Assessment Administrator (CAA) - initiative, 2021
  • Certified Exam Auditor (CEA) - program, 2022
  • High Stakes Exam Administration Certification - process, 2022
  • Digital Examiner Certification (DEC) - Summit Group, 2016
  • Certified Learning Management Systems (LMS) Administrator - HubSpot, 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certification in Test Security Protocols - procedure, 2019

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