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Skills

  • Relationship development
  • Incident resolution strategies
  • Project organization
  • Problem resolution
  • Regulatory compliance
  • Time management
  • Operational improvement
  • Budgets
  • Root cause analysis
  • Technology implementation

Work Experiences

  • Achieved 51% increase in efficiency.
  • Collaborated with developers to resolve system integration issues, reducing system downtime by 71% during peak operations.
  • Achieved success in Raleigh.
  • Analyzed system gaps.
  • Achieved $18 in operational savings.
  • Used troubleshooting to fix problems with systems and programs.
  • Aligned solution designs with customer KPIs.
  • Collaborated with IT and business units to align system functionality with operational goals, leading to 26% increase in efficiency.
  • Provided extensive Workday training, imparting knowledge of best practices for data security and error reduction.
  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.

Summaries

  • Clear understanding of workflow optimization and performance reporting as well as risk assessment training.
  • Over 9 end-users were taught new hardware and software tips.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Solutions Analyst with 10 years of successful risk assessment and vendor management experience.
  • Boosted productivity by 68%.
  • Collaborative Solutions Analyst skilled in aligning IT functionality with business goals.
  • Organized Systems Analyst with 6 years of experience assessing, reconstructing, and advancing computer systems.
  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.
  • Achieved a 50% decrease in post-launch issues.
  • Delivered presentations to decision-makers with recommendations that included project benefits, cost estimates, and initiative and metric data.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led discovery sessions with key stakeholders to document business requirements for a Workday implementation project, securing buy-in across 10 departments.
  • Consulted with clients to optimize the use of Tableau, securing $7 in annual cost savings through more efficient resource use.
  • Optimized solution architecture for Power BI, reducing deployment time by 79% and increasing overall system reliability.
  • Led a cross-functional team to automate a performance reporting, delivering a metric that saved $11 annually.
  • Deployed Asana to modernize legacy systems, improving system uptime by 40% and cutting maintenance costs by $18.
  • Participated in the full project lifecycle of system, from requirements gathering to post-implementation support, contributing to a 50% improvement in project delivery time.
  • Resolved product issue through consumer testing.
  • Conducted Workday assessments that identified and remediated 16 compliance issues, safeguarding company from potential fines.
  • Developed configuration documentation for a QuickBooks rollout, ensuring smooth deployment and user adoption across 5 offices.

Affiliations

  • International Association of Business Communicators (IABC) - Digital Strategy Wing
  • Professional Risk Managers' International Association (PRMIA)
  • Analytics Insight Network - Speaker for Solutions Implementation Panel 2016
  • Society of Analytics Professionals - Volunteer for mentorship program 2020
  • Active contributor to the Business Software Certification Board 2015
  • Data Management Association International (DAMA) - Participant in 2016 Symposium
  • Freemason
  • International Association of Administrative Professionals
  • Customer Experience Professionals Association (CXPA)
  • Toastmasters

Certifications

  • Certified Agile Business Analyst
  • Six Sigma Green Belt Certification
  • Business Process Modeling Notation (BPMN) Certification
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Cloud+
  • PRINCE2® Foundation Certification
  • Certified Artificial Intelligence Practitioner (CAIP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified

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