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Skills

  • Crowd control at large events
  • Art protection and preservation
  • Risk assessment and mitigation
  • Communications
  • Regulatory compliance
  • Supervision
  • Collaborative teamwork
  • Customer service
  • Access control system management
  • Art exhibit security management

Work Experiences

  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
  • Collaborated seamlessly with curatorial, event, and facility teams to protect large-scale exhibits and enhance the visitor experience at Phoenix.
  • Briefed the gallery director on security updates.
  • Prepared regular written logs and incident reports for distribution to Gallery Guard at the end of each shift.
  • Patrolled the interiors of buildings and the grounds of the facility to identify and deter threats to assets.
  • Avoided potential security breaches.
  • Worked on urgent issues both independently and collaboratively to protect people and property.
  • Awarded ‘Employee of the Month’ 11 times for exceptional service in protecting gallery assets and ensuring visitor satisfaction.
  • Cleared the gallery of 7 visitors.

Summaries

  • In extreme weather conditions, consistently works flexible hours.
  • Building, grounds, personnel, and asset protection are all areas where a veteran security associate has excelled.
  • Calmly handled emergency situations.
  • Adept at conducting safety briefings.
  • Briefed high-level management with regular reports.
  • Awarded Employee of the Year for excellence in security.
  • Physically able to monitor a location using advanced security cameras.
  • Defensive security personnel who are well-versed in the law and order.
  • Awarded Employee of the Month 14 times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Implemented detailed security protocols during renovations, protecting gallery assets and minimizing risk across 2 exhibit areas.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the security team during a major exhibit opening, supervising 14 staff and ensuring seamless visitor flow for 7 guests.
  • Worked closely with law enforcement and emergency services for risk management planning at standard, ensuring compliance with all safety regulations.
  • Collaborated with team of 9 in the development of metric.
  • Provided exceptional customer service to visitors, ensuring their questions about the artwork were addressed while maintaining strict security boundaries.
  • Participated in post-event evaluations with facility managers, identifying key areas of improvement that increased visitor security by 28%.
  • Coordinated crowd control measures during opening nights with 14 attendees, preventing overcrowding and maintaining safety regulations.
  • Managed the smooth flow of foot traffic during weekends, frequently handling up to 5 visitors at peak hours.
  • Played a pivotal role in the transition of new security technology, training staff on the usage of Microsoft Excel to improve response time.

Affiliations

  • International Council of Nurses
  • Society of Human Resource Management
  • Project Management Institute
  • Local & Regional Museum Network Associations
  • National Association of Social Workers
  • ASIS International Art and Museum Security Council
  • Emergency Management and Homeland Security (EMHS) Agency Certifications
  • Association for Computing Machinery
  • American Alliance of Museums (AAM) Security Committee
  • Local History Preservation Society (LHPS)

Certifications

  • Certified in Advanced Incident Response Tactics by metric
  • Certified in Crowd Control Techniques by initiative
  • First Aid/CPR and AED Certified by American Heart Association
  • Certified in Museum and Gallery Security Management by Northwind
  • Certified Protection Officer (CPO) by Meridian
  • CompTIA Security+
  • Certified CCTV Operator Training by metric
  • Cisco Certified Network Associate (CCNA)
  • Certification in Security Risk Assessment by Summit Group
  • Certified in Physical Security (CPS) by Beacon Labs

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