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Skills

  • Collaboration in scheduling changes
  • Regulatory compliance
  • Operational improvement
  • Collaboration with aides and school staff
  • Route planning and optimization
  • Emergency evacuation protocols
  • First Aid/CPR
  • Documentation of travel logs
  • Problem resolution
  • Budgets

Work Experiences

  • Answered 4 calls per the past year to help customers with their questions and concerns.
  • Oversaw the delivery of program project by framework team, which resulted in method.
  • Collaborated with families and schools.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 49% satisfaction rate.
  • Achieved a 40% reduction in travel time.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Communicated effectively with school staff to reroute during unexpected traffic, ensuring students were never late to appointments or specialized sessions.
  • Communicated effectively with school staff.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Alleviated anxiety during transit.
  • Consistently recognized for excellent communication skills.
  • Committed to ensuring students with special needs feel safe.
  • Consistently recognized for excellent communication skills, building strong relationships with both staff and families to facilitate seamless transportation service.
  • Conducted diligent vehicle inspections.
  • Managed and mentored newer drivers and transported numerous students on daily routes and field trips in a suburban school district.
  • Conducted hands-on driver training.
  • Boosted parental satisfaction by 68%.
  • Collaborative team player known for coordinating with families and schools to accommodate changing schedules, boosting parental satisfaction by 62%.

Accomplishments

  • Successfully transported over 16 special needs students daily, ensuring compliance with state and federal guidelines for safety.
  • Collaborated with local law enforcement in behavior management training, applying new techniques that decreased on-bus incidents by 70% %.
  • Collaborated with aides and school staff to create personalized transportation plans for students with mobility challenges, resulting in 3% faster boarding times.
  • Assessed and adjusted routes based on traffic and construction updates, leading to a 81% increase in route efficiency without sacrificing safety.
  • Trained in de-escalation and behavioral support techniques, achieving a 24% reduction in student behavioral incidents during transport.
  • Spot-checked vehicle safety features and first-aid equipment regularly, maintaining compliance with district safety audits.
  • Collaborated with team of 12 in the development of program.
  • Safely managed transportation during difficult weather conditions, ensuring no missed school days and 64% timely arrivals.
  • Coordinated with special education teachers to transport students with IEPs, contributing to a 67% improvement in the team's ability to meet individualized needs.
  • Successfully transport wheelchair-bound students using mechanical lift systems, ensuring compliance with ADA standards and reducing boarding delays by 23%.

Affiliations

  • Freemason
  • Association of Information Technology Professionals
  • Child Passenger Safety Technician (CPST) Certification From Ironclad Systems
  • Advanced Training in Transporting Children with Special Needs from metric
  • Member of Bus Driver Parent-Teacher Liaison Group
  • First Aid/CPR/AED Certification from standard
  • Completion of Defensive Driving Program by method
  • Professional Development Workshops on Student Behavioral Management by Vantage
  • Society of Human Resource Management
  • National Safety Council (NSC) Defensive Driving Course

Certifications

  • Autism Awareness Training for Transportation Personnel
  • Safe Transportation of Individuals with Disabilities Certification
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Handling Aggressive Behavior (de-escalation techniques) Certification
  • Advanced Bus Driver Training Program
  • Disability Awareness and Sensitivity Training
  • CompTIA A+ Technician
  • National Association of Pupil Transportation (NAPT) Certification
  • CPR and First Aid Certification - American Red Cross

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