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Skills

  • Data/Process Documentation
  • Audit readiness and preparation
  • CCTV
  • First Aid/CPR
  • Data-driven decision making
  • Churn rate reduction strategies
  • Customer service
  • Process improvement
  • Project organization
  • Key performance metric reporting

Work Experiences

  • Achieved a 72% increase in system uptime.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Used Salesforce to compile data gathered from various sources.
  • Learned process improvement and cross-functional collaboration to help with office needs.
  • Assisted in the creation of process procedures.
  • Gathered, tracked, and analyzed data on current business and market trends.
  • Achieved 98% accuracy in monthly audits.
  • Collaborated with auditors during 2023 annual review, securing zero negative findings related to data governance protocols.
  • Achieved a 34% reduction through workflow automation.
  • Achieved reduction in discrepancies in 2021.

Summaries

  • Strategic planning in initiative settings and project management in process improvement settings.
  • HubSpot and Workday experts with exceptional interpersonal skills.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Category, metric, and procedure are all available.
  • Looking for a new long-term job with room for advancement.
  • Strong technical skills and experience in performance reporting.
  • With a flexible and resourceful approach, skilled at stepping into different areas.
  • Achieved audit success every year.
  • Achieved 19% faster report turnaround for financial teams.
  • Over a 17-year career, I've developed exceptional problem-solving skills as a project and program leader.

Accomplishments

  • Created a dynamic workflow that automated 4 previously manual data-matching tasks, saving 63% hours per week and improving overall team productivity.
  • Streamlined the manual data validation process by developing automated scripts that reduced the validation time from 17 days to 18 hours.
  • Worked with the finance department to create and deploy an automated expense reporting system that reduced administrative effort by 54% and improved accuracy.
  • Successfully migrated 15 years of legacy data into an updated SQL-based system, improving access times and reducing database maintenance costs by 66%.
  • Reduced data entry errors by 57% through the implementation of advanced validation protocols, improving data integrity and compliance with Miscellaneous standards.
  • Collaborated with cross-functional teams during system migrations, ensuring seamless integration that reduced downtime by 14 days and improved efficiency across departments.
  • Proposed and implemented a business process automation project that reduced redundancy in transaction processing and saved 47% labor hours per quarter.
  • Analyzed transactional data to identify trends and anomalies; optimized financial reporting across 8 teams, leading to a 34% reduction in errors during 2022.
  • Optimized the performance of the financial reporting system, decreasing query processing times by 42% and improving real-time decision-making capabilities.
  • Designed and implemented an automated dashboard using Salesforce, providing business leaders with real-time updates on key financial metrics, increasing decision-making efficiency by 64%.

Affiliations

  • Contributor, International Organization for Standardization (ISO) Data Processing Group
  • Affiliate Member, Project Management Institute (PMI)
  • Member, International Association of Business Process Management Professionals (ABPMP)
  • Member, Association of Financial Professionals (AFP)
  • Affiliate, Financial Planning Association (FPA)
  • Member, Financial Data Analysts Association
  • Committee Chair, Enterprise Data Management Council (EDMC) for Process Optimization
  • Certified Member, Institute for the Certification of Computing Professionals (ICCP)
  • Member, National Association of Professional Accountants & Financial Analysts
  • Accredited Data Analyst, International Institute of Business Analysis (IIBA)

Certifications

  • Project Management Professional (PMP)
  • Certified RPA (Robotic Process Automation) Professional
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Data Governance and Stewardship Professional Certification
  • Microsoft Certified: Azure Data Fundamentals
  • SQL Server Reporting Services (SSRS) Certification
  • IBM Data Science Professional Certificate
  • Certified Financial Data Analyst (CFDA) from Analytics Institute
  • Salesforce
  • Fundamentals of Digital Analytics from Cedar Works

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