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Skills

  • Automation Integration
  • Budgets
  • Lean Six Sigma certification
  • Organization
  • Project organization
  • Technical issues analysis
  • Communications
  • MS Office
  • Customer service expert
  • Operational improvement

Work Experiences

  • Used workflow optimization and stakeholder engagement to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Worked closely with Asana and QuickBooks users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Collaborated with cross-departmental teams.
  • Achieved system standardization.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Applied Six Sigma methodologies.
  • Collaborated with cross-departmental teams to design a new process for equipment upgrades, decreasing downtime by 18 hours per machine on average.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Achieved results in the first several months.

Summaries

  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Within Miscellaneous, senior Global Manufacturing Systems Coordinator and outstanding performer in workflow optimization and process improvement.
  • Achieved up to 20% increase in global system uptime.
  • Accomplished Global Manufacturing Systems Coordinator.
  • Achieved standardization and efficiency improvements.
  • Adept at customizing ERP systems.
  • Adept at customizing and deploying ERP systems tailored to organizational needs, resulting in improved workflow efficiency and reduced operational costs by 53%.
  • Achieved recognition through Innovation Award.
  • Achieved a 34% boost in on-time delivery rates.
  • Achieved 41% reduction in manual interventions.

Accomplishments

  • Led cross-continental teams in coordinating global inventory turns optimization, resulting in a $8 reduction in excess stock.
  • Enhanced collaboration between manufacturing and IT teams to design and deploy a dynamic scheduling system, increasing production efficiency by 41%.
  • Collaborated with R&D and production teams to refine go-to-market timelines, cutting product launch delays by 49%.
  • Managed multi-stakeholder communication and alignment for a global ERP migration, leading to a smooth transition with 35% uptime maintained.
  • Drove a global initiative to reduce carbon footprints in manufacturing processes, achieving a 53% reduction in energy consumption per unit produced.
  • Led project team in the successful global rollout of a new manufacturing execution system (MES) across 17 plants, ensuring 64% compliance with local safety regulations.
  • Integrated a global quality management system, achieving Scrum Master, and reducing defect rates by 44% after rollout.
  • Orchestrated the global cross-functional team responsible for upgrading conveyor systems, achieving a 52% throughput increase.
  • Conceptualized and implemented a global manufacturing data dashboard utilizing Salesforce, decreasing operational costs by $12 and improving real-time decision-making.
  • Developed and executed contingency plans for global supply chain disruptions, reducing exposure to risks and saving the company $2 in potential losses.

Affiliations

  • Automation Alley
  • Jaycees
  • Industrial Internet Consortium (IIC)
  • National Institute of Standards and Technology (NIST) - Manufacturing Extension Partnership
  • Lions Club
  • American Medical Informatics Association
  • Society of Manufacturing Engineers (SME)
  • American Society of Safety Professionals
  • International Council of Nurses
  • World Economic Forum - Advanced Manufacturing and Production Platform

Certifications

  • ISO 9001:2015 Lead Auditor Certification
  • Certified RFID Professional
  • Supply Chain Technology Certification
  • Cisco Certified Network Associate (CCNA)
  • ISA Certified Control Systems Technician (CCST)
  • CompTIA Network+
  • Agile Certified Practitioner (PMI-ACP)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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