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Skills

  • Efficient time management under pressure
  • Relationship development
  • Healthcare software proficiency (e.g., Salesforce)
  • Enrollment system design
  • Security systems
  • Planning and coordination
  • Electronic Health Records (EHR) management
  • Appointment confirmation
  • Organization
  • Inventory management

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Ran statements to review outstanding balances and identify accounts that needed to be collected on every month.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assisted 12 uninsured patients in qualifying for assisted programs, securing a 33% increase in patient acquisition.
  • Double-checked claims for errors, fixed problems, and mailed them out on time.
  • Achieved results after 11 weeks of training.
  • Worked with others to brainstorm new procedure possibilities.
  • Achieved a 72% gain in efficiency.
  • Patients and their families met with me to discuss medical procedures, medications, treatments, and long-term care plans.
  • Was in charge of all tasks delegated to me, including process improvement and strategic planning.

Summaries

  • Motivating leader who has built and managed procedure teams in the past.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Expert in framework with a strong aptitude for coordinated and launched.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Dedicated to providing comprehensive support and efficient office administration.
  • Adobe Creative Suite and Salesforce experts with exceptional interpersonal skills.
  • Accomplished this in 2020.
  • Strategic thinker with expertise in vendor management.
  • Metric and initiative have a proven track record.
  • Accomplished in streamlining insurance verification processes using Salesforce, cutting onboarding delays by 3 days and achieving a 74% improvement in enrollment timeliness.

Accomplishments

  • Designed a customizable enrollment process template that reduced administrative handling time by 63%, improving operational efficiency across 16 branches.
  • Assisted in the creation of a compliance playbook used to ensure all departments adhered to the updated patient enrollment regulations, reducing compliance risks by 40%.
  • Analyzed and eliminated frequent bottlenecks in insurance verification, resulting in a 68% increase in enrollment process throughput.
  • Designed a centralized patient enrollment tracking system, which decreased drop-off rates by 65%, ensuring follow-through on pending cases.
  • Helped reduce inbound patient inquiries by introducing a self-serve online portal, increasing patient autonomy and reducing routine enrollment-related questions by 70%.
  • Introduced a quick-reference guide for the team, which improved first-call resolution rates in insurance coverage verification by 35% percentage points.
  • Facilitated smooth coordination with 8-person sales and support staff as well as third-party payors, leading to a 35% boost in enrollment campaign success.
  • Worked cross-functionally with provider networks to verify insurance coverage, reducing verification turnaround time from 2 days to 10 hours.
  • Piloted a continuous feedback program for patients post-enrollment; used insights to reduce dropout rates by 27% within 12 quarters.
  • Saved 14 work hours per week by implementing batch processing for repetitive tasks in the patient enrollment system.

Affiliations

  • Active participant in Healthcare Financial Management Association (HFMA) offering insights into patient revenue cycle improvements.
  • Certifications from American Health Information Management Association (AHIMA), specializing in Electronic Health Records (EHR) management for improved process efficiency.
  • Membership with the National Association of Community Health Centers (NACHC), focusing on patient-centric healthcare onboarding.
  • Member of the Academy of Healthcare Communications, participating in events around enhancing patient-provider dialogue during the enrollment process.
  • Completed certification in healthcare compliance with Healthcare Compliance Association (HCCA), ensuring regulatory adherence.
  • Joined the Clinical Research Society to understand patient enrollment procedures in clinical trial contexts, enhancing comparative skills between standard and trial enrollment.
  • Participated in the American Society for Healthcare Risk Management (ASHRM) courses on reducing errors in patient processing workflows.
  • Affiliated with Association of Clinical Research Professionals (ACRP), gaining specialized knowledge in securing and onboarding patients in clinical research.
  • Involvement with the Healthcare Innovation Conference, focusing on cutting-edge technology for improving patient retention and satisfaction.
  • Completed program on healthcare data management through American Statistical Association (ASA), with emphasis on tracking and analyzing patient enrollment data.

Certifications

  • Professional Association of Health Care Office Management (PAHCOM) Certification – 2019
  • Google Certified Professional Cloud Architect
  • Insurance and Reimbursement Credential – Beacon Labs 2018
  • Telemedicine Coordination Certification – Northwind 2018
  • HIPAA Awareness Training Certification category
  • Patient Registration Training Program – metric 2018
  • Certified Revenue Cycle Representative (CRCR) – HFMA 2020
  • Advanced Specialist in Health Care Access (ASHA) – National Association of Healthcare Access Management 2018
  • Lean Six Sigma Green Belt - Vantage - 2021
  • Microsoft Office Specialist (MOS)

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