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Skills

  • Data Management
  • Strong verbal communication
  • Supervision
  • Clerical support
  • Project organization
  • Operational improvement
  • Project management
  • Staff development
  • Extremely organized
  • Product testing

Work Experiences

  • Championed a reward system for front-of-house staff, leading to a 50% increase in punctuality and service quality.
  • Promoted items on beverage lists and restaurant specials.
  • Accommodated unexpected dietary restrictions.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Used Microsoft Excel to record available tables after seating each party.
  • Customer questions about hours, seating, and metric information were answered by me.
  • Successfully assisted approximately 11 to 5 guests during each shift.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Verified that all 6 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Boosted guest retention by 27%.

Summaries

  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.
  • When directing customers to tables, stakeholder engagement, risk assessment, and budget management, be courteous and friendly.
  • Among his accomplishments is the creation of a process app for use in the procedure industry.
  • Lead Hostess with 12 years of successful project management and vendor management experience.
  • Professional with 11 years of progressive experience in the field who is highly organized and detail-oriented.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Lead Hostess.
  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.

Accomplishments

  • Recommended
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Assisted in driving a 82% improvement in event bookings after implementing efficient dining table configurations.
  • Resolved
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Solved
  • Developed
  • Implemented a customer feedback initiative, contributing to a 74% increase in regular clientele over 2018.
  • Guided
  • Won

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • International Association of Administrative Professionals
  • Event Planners Association
  • Professional Convention Management Association (PCMA)
  • Association for Computing Machinery
  • National Customer Service Association (NCSA)
  • International Food and Beverage Management Association
  • Hospitality Sales and Marketing Association International (HSMAI)
  • International Council on Hotel, Restaurant, and Institutional Education
  • Project Management Institute

Certifications

  • Hospitality Business Acumen Certification (HBA) by The American Hotel & Lodging Educational Institute
  • Salesforce
  • Advanced Hostess Etiquette and Professionalism Workshop 2016
  • Leadership & Management for Hospitality Professionals Harbor & Co.
  • ServSafe Food Handler Certification – Meridian
  • Advanced Guest Experience Certification Beacon Labs
  • CompTIA Network+
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)

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