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Skills

  • Bar terminology expertise
  • First Aid/CPR
  • User interface understanding
  • Conflict resolution
  • Staff development
  • Problem resolution
  • Relationship development
  • Strong verbal communication
  • Pricing tool development
  • Hardware evaluation

Work Experiences

  • Achieved an Innovation Award for guest engagement.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Supported the needs of a 6-person wait staff who attended to the specific needs of countless customers on a daily basis for process restaurant with social relevancy and intentionality.
  • Assisted in securing 9-star Yelp rating.
  • Conducted follow-up thanks.
  • Balanced overall team workload.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 5%.
  • Championed a reward system for front-of-house staff.
  • Assisted Lead Hostess with stakeholder engagement, risk assessment, and vendor management.
  • Conducted rotational assessments.

Summaries

  • Strengths in vendor management and risk assessment backed up by Food and Beverage training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Clear understanding of quality assurance and client relations as well as workflow optimization training.
  • Achieved a 71% increase in repeat customers in 2015.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Procedure are well-understood.
  • Balances server loads, kitchen staff limits, and customer preferences.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Trained
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Recommended
  • Advised
  • Monitored
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Designed staff shift rotations to ensure balanced workload distribution and thereby improved team morale.
  • Identified
  • Streamlined

Affiliations

  • International Association of Administrative Professionals
  • Society for Foodservice Management (SFM)
  • Restaurant Leadership Conference
  • Meeting Professionals International (MPI)
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Professional Convention Management Association (PCMA)
  • Freemason
  • National Restaurant Association (NRA)
  • Society of Human Resource Management
  • International Council of Nurses

Certifications

  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute
  • Cisco Certified Network Associate (CCNA)
  • Diversity and Inclusion Training framework
  • Food Allergy Awareness Training - Vantage
  • Salesforce
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Advanced Hostess Etiquette and Professionalism Workshop 2016
  • First Aid/CPR/AED Power BI
  • First Aid/CPR Certified

Check out what our users are saying

“Amazing Service!”
Rachel B.
Rachel B.Applying for grad programs.

I think this was an amazing service. I really appreciated the reasonable price to build my resume. I will definitely use this service again when I start job-shopping after graduation. Thank you so much for helping me build a resume!

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Sheila J.
Sheila J.Helped me get my first job!

This app is perfect. It helped me get my first job. I will use Rocket Resume again whenever I need it. I will recommend to all my friends and family.

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Amber P.Career translated.

I love Rocket Resume! It helps me put my ideas and career into perfectly explained words that the bots didn't reject. They make your resume stand out from the crowd! Thanks!

“Hired! I got the job!”
Jen P.
Jen P.I'll be back!

Wish me luck! I'm hired! I got the job! Thank you very much for your help. I'm sure I'll be back!

“Perfect!”
Adam G.
Adam G.I landed it!

You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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Jonathan J.
Jonathan J.Got the job!

That was the best service I've ever used! Built a resume with your help, got the job! Should I need to recreate a resume, I will be back.

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Oscar H.Easy and convenient.

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Stacy E.
Stacy E.Affordable price.

I think this was an amazing service. I really appreciated the affordable price to build my resume. Thank you so much for helping me build a resume so fast and easy.

“Super easy”
Whitney
WhitneyFriendly support.

I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

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