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Skills

  • Budget Management and Cost Control
  • Eco-friendly product sourcing
  • Vendor relationship management
  • Operational process improvement
  • Problem resolution
  • Multi-tasking in a fast-paced environment
  • Employee scheduling
  • Mentorship and coaching of junior staff
  • Dispute resolution among housekeeping team members
  • Blueprints and schematics

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Achieved recognition for sustainability initiatives.
  • Managed daily workflow by prioritizing tasks and keeping a tight schedule.
  • Achieved a 40% completion rate over 7 months.
  • Was in charge of the facility's day-to-day operations.
  • Achieved results within the first 13 months of hire.
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Conducted random quality audits.
  • Achieved a 62% reduction in complaints.
  • Answered 7 calls per one year to help customers with their questions and concerns.

Summaries

  • Astute housekeeping manager.
  • Housekeeping Floor Manager with 9 years of successful strategic planning and client relations experience.
  • Boosted room turnaround time by 23%.
  • Achieved improvements of 69% through targeted operations strategies.
  • Achieved departmental cost savings of $10.
  • Committed housekeeping professional known for achieving PMP standards through rigorous team training and inspection readiness, ensuring consistent compliance in all operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Housekeeping Floor Manager is a multi-talented Housekeeping Floor Manager who is consistently rewarded for planning and operational improvements.
  • Achieved cost savings of $14 annually across linen and supply expenses.
  • Achieved operational success during high-occupancy periods.

Accomplishments

  • Achieved a Six Sigma in hotel operations/management, enhancing my knowledge of housekeeping management best practices.
  • Managed and executed room turnover for 9 rooms per shift with an average completion time 74% faster than target deadlines.
  • Developed multilingual communication techniques with staff and clientele, improving service coverage for international guests.
  • Boosted customer satisfaction by 75% through the quick resolution of housekeeping-related guest complaints.
  • Improved guest satisfaction cleanliness scores by 53% by introducing and enforcing high-standard cleaning checklists and random inspections.
  • Improved housekeeping efficiency by implementing time management strategies, increasing productivity by 51%.
  • Initiated green cleaning program that increased eco-friendly product usage by 27% and helped the hotel achieve method.
  • Reduced linen/supply losses by 44% over 5 months through the implementation of a detailed loss and damage log.
  • Received professional commendation from upper management for successfully lowering operational costs by $227,000 over 14 quarters without impacting service quality.
  • Facilitated cross-department coordination with front desk and maintenance teams to improve room availability rates by 44%, enhancing overall hotel efficiency.

Affiliations

  • Green Cleaning Network
  • Association for Housekeeping Professionals
  • Association for Supply Chain Management (APICS)
  • International Executive Housekeepers Association (IEHA)
  • Project Management Institute
  • Global Hospitality Professional Network
  • Society of Human Resource Management
  • Housekeeping Professionals Education & Banner Society
  • International Association of Safety, Health and Environmental Professionals (IASHEP)
  • National Housekeeping Development Association

Certifications

  • Certified Professional Hospitality Manager (CPHM) - Lakeside Partners
  • Certified Lodging Security Officer (CLSO) - metric
  • Workplace Health & Safety for Hospitality Employees - standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Laundry and Linen Operations Manager (CLLOM) - framework
  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Business Analysis Professional (CBAP)
  • OSHA 10-Hour General Industry Certification - Northwind

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